TikiTaka Casino - El jugador afirma que el pago se ha retrasado.

Good morning, I've had 3 withdrawals pending at tikitaka since 22/3, 23/3 and 28/3 of 2025 for a total of €975.

In the live chat they always say to wait, but on the website on average payments are supposed to take 2/3 working days. I'm still waiting

Bom dia estou com 3 levantamentos pendentes no tikitaka desde dia 22/3, 23/3 e 28/3 de 2025 que fazem um total de 975€

No chat ao vivo dizem sempre para aguardar, mas no site em média os pagamentos supostamente deviam demorar 2/3 dias úteis. Ainda estou a aguardar

Dear pauloabreu1979,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear pauloabreu1979,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon, after waiting for so long they paid me. Now I have more days in processing, I hope it doesn't take 15 days like the first 2 withdrawals did.

Boa tarde ao fim de tanto tempo de espera fizeram me o pagamento. Agora tenho mais dias em processamento , espero que não demore 15 dias como demoraram os 2 primeiros levantamentos

Dear pauloabreu1979,

We always advise to wait for 14 days for any kind of withdrawal.

Can you please advise if you have received it since your last post?

Awaiting your response.

Regards,

Nick

Good morning, I've been making a withdrawal from tikitaka since April 5th for €350. They've already sent me an email with the message that my withdrawal has been processed successfully, but I still haven't received the amount in my account as of today, April 21st.

Bom dia tenho um levantamento no tikitaka desde dia 05 Abril de 350€, já me enviaram o email com a mensagem que o meu levantamento foi processado com sucesso, mas ainda não recebi o montante na minha conta até á data de hoje 21/04

Thank you pauloabreu1979 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear pauloabreu1979,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the TikiTaka Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear TikiTaka Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pauloabreu1979,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Romi

Hello there.

We have reopened this complaint as per the casino's request.

Dear TikiTaka Casino,

Could you provide an update to this case, please?

Thank you.

Best regards,

Romi

Dear pauloabreu1979,

We have been advised by the casino representative that your withdrawal has been completed.

Could you please confirm that you have already received your funds, please?

Thank you.

Best regards,

Romi

Dear pauloabreu1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru