TikiTaka Casino - El jugador afirma que el pago se ha retrasado.

I requested a withdrawal (3/6) of €200 through the same system where I made the deposit. Today, June 8, it was denied, and they told me the problem was with my bank and that I should contact them. My manager told me there was no problem and that I should try requesting a withdrawal via wire transfer.

He solicitado retiro (3/6) de 200€ a través del mismo sistema que he realizado el depósito. Hoy, 8/6, viene denegado y me dicen que el problema lo tiene mi banco, que me ponga en contacto con ellos. Mi gestor me dice que no hay problema, y que pruebe a solicitar retiro mediante transferencia.

Dear Reexdi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Reexdi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon!

I have to say that I requested a withdrawal for the second time via bank transfer, and it was processed correctly. Their policy states that they can only refund the funds in the same way they deposited (I deposited by card). They also state that withdrawals take 3 to 5 business days, and they don't honor their request. Otherwise, everything is fine. They've complied. Thank you!

Buenas tardes!

Tengo que decir que ordené el retiro por segunda vez a través de transferencia y se ha realizado correctamente, cuando dicen en sus normas que solo pueden devolver de la misma manera que se ingresó (yo ingresé con tarjeta). También dicen que los retiros tardan de 3 a 5 días hábiles y no se cumple. Por lo demás todo ok. Han cumplido. Gracias!

Dear Reexdi,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru