TikiTaka Casino - El jugador aún no ha recibido las ganancias.

I have been waiting for my money for over a week, support only gives the same copy paste answers and lies that it will arrive soon or that they will leave a note

Warte seit über eine Woche auf mein Geld support gibt nur die selben copy paste Antworten und Lügen einen an das es zeitnah kommt oder das sie eine Notiz hinterlassen

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no, the money is still not there, I have been waiting for 14-15 days.

Guten Tag nein das Geld ist immernoch nicht da ich warte seit 14-15 Tagen.

& my email to the casino is not answered either

& auf meine Email an das casino wird auch nicht geantwortet

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello,

And regarding withdrawals, I had already made a withdrawal there once but I'm not sure if it worked or if they told me to try again and then I lost the money.

Well, I didn't do a KYC. I looked it up and I don't have to do one, so I can't do it unless they ask me to.

I am attaching the email.

As far as I'm not mistaken, the bonus was a €10 deposit and you got free spins, I don't know which game.

With these winnings from the free spins I then went into a slot machine and won €1800, lost €800 and cashed out €1000.

I don't have transcripts of the live chats because there is no option for them.

Hallo,

Und bezüglich Abhebung ich hatte da damals schonmal ausgezahlt aber ich bin mir nicht sicher ob es funktioniert hat oder die gesagt haben das ich es nochmal versuchen soll aber ich dann das geld verspielt habe.

Also eine kyc habe ich nicht gemacht ich hab nachgeguckt und ich muss auch keine machen also kann es nicht machen außer die verlangen es.

Die Email hänge ich an.

Der Bonus war soweit ich mich nicht irre 10€ einzahlen und man hat freispiele bekommen bei welchem Spiel weiss ich nicht.

Mit diesen Gewinn der freispiele war ich dann in einer slot und habe 1800€ gewonnen 800€ verzockt 1000€ ausgezahlt.

Transkripte von den live chats habe icu nicht weil es keine Option gibt dafür.

money has arrived has been resolved thank you

geld ist angekommen hat sich erleidigt danke

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika