TikiTaka Casino - El retiro del jugador está retrasado y la cuenta está bajo revisión.

I had requested a withdrawal on 25-6-2025 157 euros and I still haven't received my money. I went to log in to my account and it showed me that it is under review. The day before yesterday they sent me an email that my withdrawal was canceled due to the payment provider. I spoke to them in the chat and they told me that the casino was closed and that they would deposit the money. But a long time has passed and they did not deposit the money and canceled my withdrawal. I need your help to receive my money. Let me inform you that in the past I have made successful withdrawals at the casino.

Είχα αιτηθεί μια ανάληψη στις 25-6-2025 157 ευρώ και ακόμα δεν έχω λάβει τα χρήματα μου. Πήγα να συνδεθώ στον λογαριασμό μου και μου εμφάνισε ότι είναι υπό εξέταση. Προχθές μου έστειλαν e mail ότι ακυρώθηκε η ανάληψη μου λόγω του παρόχου πληρωμών . Μίλησα μαζί τους στο τσατ και μου είπαν ότι έκλεισε το καζίνο και ότι θα βάλουν τα χρήματα. Αλλά έχει περάσει πολύς καιρός και δεν έβαλαν τα χρήματα και μου ακύρωσαν την ανάληψη. Χρειάζομαι την βοήθεια σας για να λάβω τα χρήματα μου. Να σας ενημερώσω πως στο παρελθόν έχω κάνει πετυχημένες αναλήψεις στο καζίνο.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you selected the same provider for your withdrawal request as you used for depositing or withdrawing before?

Has the casino suggested any alternative payment methods to process your withdrawal request?

Have you passed the full KYC verification?

When was the last time you communicated with the casino regarding the payout of your remaining balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes, I have chosen the same provider and I had also tried with a bank transfer. They have not asked me for KYC. I last contacted them two days ago. Please help me so that I can receive my money.

Ναι έχω επιλέξει τον ίδιο παροχο και είχα δοκιμάσει και με τραπεζικό έμβασμα. Kyc δεν μου έχουν ζητήσει. Τελευταία φορά επικοινώνησα πριν δύο ημέρες. Παρακαλώ για την βοήθεια σασ ώστε να λάβω τα χρήματα μου.

Is anyone following the case? Is there any development?

Παρακολουθεί κανεισ την υποθεση; υπάρχει κάποια εξελιξη;

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello playmaker,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Good evening. I would like to inform you that my money has just been credited. Thank you for your help.

Καλησπέρα σας. Να σας ενημερώσω πως μόλις πιστώθηκαν τα χρήματα μου. Σας ευχαριστώ για την βοήθεια σας.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear playmaker,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila