TikiTaka Casino - La cuenta del jugador ha sido cerrada y el retiro de fondos está retrasado.

I've been trying to withdraw my money from this casino for over two months now. They closed my account, and I've been contacting them by email ever since regarding the withdrawal, but nothing has happened. There's been no progress, and it's been a month since they last responded or did anything. They asked for KYC documents, which I sent and were approved. They then asked for my bank details, and I told them I only wanted to withdraw via crypto since that was my deposit method. Since then, there's been complete silence. Two months have passed. This is the last communication I've received.

Llevo ya más de dos mes intentando retirar el dinero de este casino. Me cerraron la cuenta y me lleva comunicando con ellos por correo desde entonces para el retiro, pero nada, no hay avances y ya llevan un mes sin contestar ni hacer nada. Me pidieron documentos kyc, los mandé y fueron aprobados, me pidieron datos bancarios, les dije que solo quería retirar por crypto ya que fue mi método de ingreso, y desde entonces el silencio absoluto. Ya han pasado dos meses. Esta es la última comunicación que tengo

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Dear anis1q2341234,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced. Please allow me to ask a few questions so I can fully understand the situation.

• Could you please advise which games you focused on – slots, live casino, sports betting, etc.?
• Which verification documents have you already submitted before you lost access to your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra