TikiTaka Casino - La retirada del jugador se ha retrasado.

Good afternoon,

I have a pending withdrawal of 180€ since 15.09.2025 in this casino.

My winnings were without access to bonuses and normal winnings. I deposited as usual via mbway and withdrew via bank transfer as I always do. My account has been validated and I have already made withdrawals at this casino.

Can you help?

Thank you

Boa tarde,

Tenho um levantamento pendente de 180€ desde dia 15.09.2025 neste casino.

Os meus ganhos foram sem acesso a bónus e ganhos normalmente. Depositei como sempre através de mbway e levantei através de transferência bancária como faço sempre. Tenho a conta validada tendo, inclusivamente, já efetuado levantamentos neste casino.

Podem ajudar?

Obrigado

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Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Good morning,

It's 14 days today and I still haven't received anything in my account.

Can you please help?

Bom dia,

Hoje faz 14 dias e ainda não recebi nada na conta.

Podem ajudar por favor??

Dear player, before we proceed, please allow me to ask you a few questions, so I can understand the whole situation completely:

• Could you please share a screenshot of your withdrawal request?
• When did you make the last successful withdrawal, and how many days did it take to be processed?
• Could you please specify when your account was verified?

Here are the answers to your questions.

Attached is a screenshot of the withdrawal.

The last withdrawal was on 18.08.2025 and it took more than 2 weeks and you had to resolve the situation yourself on that date.

The account was verified around the time of this last withdrawal.

Thank you

Segue resposta às perguntas.

Em anexo pode verificar o screenshot do levantamento.

Último levantamento foi no 18.08.2025 e demorou mais de 2 semanas e tiveram de ser vocês a conseguirem resolver a situação nessa data.

A conta foi verificada mais ou menos na altura deste último levantamento.

Obrigado

Thank you for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you.

I'll let you know as soon as I have any information from the casino

Obrigado.

Assim que tiver alguma informação da parte do casino digo

Good morning,

Everything is still the same at this casino. I still haven't received anything in my account.

Can you please help?

Bom dia,

Continua tudo igual neste casino. Ainda não recebi nada na conta.

Podem ajudar por favor???

Dear player, before we proceed, can you please specify if you have sent me any communication as requested? I don't see any emails from you. If you have communicated with the casino regarding your withdrawals, please share the screenshots here or forward the email to natalia.b@casino.guru. Or please confirm if there was no communication at all. Thank you in advance.

Good morning.

I haven't sent any communication via email because I don't even talk to the casino anymore. I don't even go to the chat to talk to them as the answers are always the same. Could you please contact the casino yourself? This is because every time you contact the casinos, by coincidence I always get a reply the next day.

Could you please try to help the casino in question?

Thank you

Bom dia.

Não enviei nenhuma comunicação via email porque nem sequer já falo com o casino. Já nem vou ao chat falar com eles uma vez que as respostas são sempre as mesmas. Podem, por favor entrar vocês em contato com o casino. Isto porque sempre que vocês entram em contato com os casinos, por coincidência recebo sempre no dia a seguir.

Pode por favor tentar ajudar junto do casino em questão??

Obrigadi

Thank you very much for the clarification. I will now transfer your complaint to my colleague Barbora (barbora.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite TikiTaka Casino representative to join this conversation.

Dear TikiTaka Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Good afternoon,

Thank you for your help! The amount has already been credited to my account.

Thank you

Boa tarde,

Obrigado pela ajuda! O valor já foi creditado na minha conta.

Obrigado

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Knotz12345,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora