TikiTaka Casino - La retirada del jugador se ha retrasado.

After requesting a withdrawal, my account appeared to be closed or restricted. Later, the casino contacted me by email asking me to provide my banking details (IBAN, my full name, my bank name, and SWIFT/BIC code) in order to process the payment manually.

I provided all the requested information as instructed. Since I did not receive any response or payment, I sent the same information again recently. However, I still have not received any reply from the casino and the money has not been transferred to my bank account.

At this point, I am concerned because I have fully cooperated and provided all the details they asked for, but the withdrawal has still not been completed.

I would appreciate your assistance in helping resolve this issue and ensuring that my withdrawal is processed and the funds are sent to my bank account.

I've been trying to resolve this issue from September of 2025.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I focused on slot games without an active bonus, I had canceled it and I didn't have time to verify my account.

επικετρώθηκα σε παιχνίδια κουλοχέρηδων χωρίς ενεργο μπόνους το είχα ακυρώσει και δεν είχα προλάβει να επαληθεύσω τον λογαριασμό μου

The thing that i want to make clear is that my balance was "withdrawable". I withdrew it and then they closed my account. I tried to contact them and i sent them everything they asked for BUT they never responed.

Dear Player,

I would like to kindly request clarification regarding the status of your account. Specifically, could you please let us know if there were any funds remaining in your account at the time you lost access?

Thank you for your cooperation.

yes, there were 500 euros that were withdrawable and then they closed my account without giving it to me

ναι υπηρχαν 500 ευρο τα οποια ηταν αναληψιμα και μετα μου κλεισαν τον λογαριασμο χωρις να μου τα δωσουν

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Hello Georgegrez,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Player, thank you for your reply and for the evidence provided.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period. 

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila