TikiTaka Casino - Se ha retrasado el pago de las ganancias del jugador.

Hi, I withdrew 45 euros from the Tikitaka casino. I won the withdrawal and it was processed on September 3rd. I contacted support to find out if I had entered the correct IBAN and they said they can't tell me but they have it in chat. Write to them via and they will tell you the IBAN entered via withdrawal. I had reminders sent via chat from the Tikitaka casino and they told me during the day they will respond via email. They never replied to me. No response. It's been 5 days and my 45 euros in my account have not arrived. Can you help me?

Salve ho prelevato 45 euro dal casino tikitaka vinti il prelievo e stato elaborato il 3 settembre ho contattato assistenza per sapere se avevo messo iban corretto e hanno detto non me lo possono dire pero hanno in chat scrivigli tramite e ti diranno iban messo tramite prelievo ho fatto fare dei solleciti in chat dal casino tikitaka e mi dicevano on giornata risponderanno tramite email non mi hanno mai risposto nessuna risposta sono passati 5 giorni i miei 45 euro sul conto non sono arrivati mi aiutate

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

But I contacted via email and no response regarding withdrawal. [email protected] and nobody answers

Ma io contattato tramite email nessuna risposta per quando riguarda prelievo [email protected] e nessuno risponde

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes I passed the KYC verification no in the past I did not withdraw on August 29th I withdrew and it was completed and on my IBAN I did not receive it we are on September 12th no I deposited without bonus 40 euros I deposited with the winnings I won 45 euros

Si ho superato la verifica kyc no in passato non ho prelevato il 29 agosto ho prelevato ed è stato completato e sul mio iban non lo ricevuto siamo al 12 settembre no ho depositato senza bonus 40 euro ho depositato con la vincita ho vinto 45 euro

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika