TikiTaka Casino - Se ignora la solicitud de cierre de cuenta del jugador.

I requested that my account be permanently closed for reasons related to game problems.

After several emails to support as requested on the website, these were not dealt with.

This inaction on the part of the company has resulted in an ongoing loss associated with the problems described above.

I will continue to file complaints until they are held accountable for the damage caused.

Solicitei o encerramento definitivo da minha conta por motivos relacionados com problemas de jogo.

Após vários e-mails para o suporte como solicitam no site, os mesmos não foram tratados.

Tal inação por parte da empresa, resultou numa perda contínua associada aos problemas acima descritos.

Irei continuar a apresentar queixas até que os mesmos sejam responsabilizados pelos danos causados.

Dear Eltoromar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your casino account still accessible to you?
• When was the last time you received any response from the casino? Does the casino communicate with you via live chat or email?
• Could you please share your initial attempts to self-exclude or close your account and any responses from the casino you received?
• Could you please forward the original email you sent to the casino on 25/03/2025 at 23:19, not just as a PDF?
• My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon Tomas,

I've already sent you an e-mail.

Thank you

Boa tarde Tomas,

já enviei e-mail diretamente para si.

obrigado

Good afternoon,

I still haven't received a reply and my account is still active.

Boa tarde,

continuo sem qualquer tipo de resposta e com a conta ativa.

Thank you very much, Eltoromar, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Eltoromar,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Thank you,

I look forward to any further information you may have.

the account is still open, I'm still receiving bonuses and they haven't replied to my repeated emails.

Obrigado,

fico a aguardar, qualquer informação adicional, por favor disponham.

a conta continua aberta, continuo a receber bónus e não me respondem aos repetidos emails.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The account is still open, and they don't reply to emails or support.

Bad casino, from the same network as many others with different names.

A conta continua aberta, e não respondem aos emails nem ao suporte.

Péssimo casino, da mesma rede de outros tantos com nomes diferentes.

Dear Eltoromar,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

We’ve reopened this complaint at the request of TikiTaka Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear TikiTaka Casino,

Could you provide us with an update on the situation?

Dear all,

We appreciate your patience.

We would want to inform that whenever an email is sent to our support - the customer always receives a confirmation email with the "reference number". Therefore, please share the reference number so we can check and help you accordingly.

Also we would like to inform you that player's account was already closed.

Thank you for your cooperation.

King regards,

TikiTaka Team

Dear Eltoromar,

Please follow the instructions provided by the casino.

Dear Eltoromar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.