V.Vegas Casino - El jugador lucha por retirarse.

I found Vulkan Vegas Casino on YouTube, started playing at it even though it had a reputation for not paying or taking too long to pay. I made a deposit and won in several SLOTS and asked to withdraw, that's when the sadness begins. Already checked syc, and no way pay me. They just roll around saying they need more time. I hope they pay as soon as possible, then I'll be happy to come here to praise them and withdraw the complaint. ID 34199034

Conheci o vulkan Vegas Casino no YouTube, comecei a jogar nele mesmo ele tendo reputação de não pagar ou demorar muito a pagar. Fiz um depósito e fui ganhando em vários SLOTS e pedi pra sacar, foi aí que começa a tristeza. Já verificaram syc, e de jeito nenhum me pagam. Só enrolam falando que precisam de mais tempo. Espero que paguem o mais rápido possível, aí terei o maior prazer vir elogialos aqui e retirar a reclamação. ID 34199034

Hello ZENILDO,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello all,

We'd like to comment on this. The profile is fully verified, the withdrawal request was approved 22.07.2022 07:53:12 (UTC)

Since it's a bank transfer - it may take 5-7 bank days for money to get cleared.

Kind regards

Hi NICK, my account is verified, with real money and no bonus, vulkan asks for withdrawals to a verified account within 2 working days! Not in line with the 5 to 7 day period they informed in the message. As I said I liked the games and I want to continue to bet on vunkan Vegas but that they do everything right. Thanks

Olá NICK, minha conta está verificada, com dinheiro real e sem bônus, a vulkan pede para o saque em conta verificada o limite de 2 dias úteis! Não condizendo com esse prazo de 5 a 7 dias que informaram na mensagem. Como disse gostei dos jogos e quero continuar a apostar na vunkan Vegas mas que cumpram tudo certo. Obrigado

Dear Vulkan Vegas,

Could you please advise why was the payment canceled one you confirmed the approval of it? Was it the one still pending you talked about?

Good afternoon my dear Nick, the payment was made, they deposited 800 R$ in my account, not the 900 R$!, I don't know why I paid less, but it was paid.

Boa tarde meu caro Nick, o pagamento foi feito, depositaram na minha conta 800 R$, não os 900 R$!, Não sei por qual o motivo de ter pago menos, mas foi pago.

Dear ZENILDO,

It might be caused by the banking fees. Do you want to consider this complaint as resolved?

Yes you can Nick, thank you very much for your help. Thank you 🙂

Pode sim Nick, agradeço muito pela sua ajuda. Obrigado 🙂

Thank you ZENILDO for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick