V.Vegas Casino - La verificación del jugador se retrasa.

It's been more than a week since I sent my data to KYC Verification, but I haven't had any response yet, can you help me?

Já faz mais de uma semana que enviei meus dados para a Verificação KYC porém, não tive nenhum retorno ainda, podem me ajudar ?

Hello vinisilva77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Were any of your documents already approved or all of them still pending? Is the casino responding to you and if yes when was the last time you spoke to them and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear vinisilva77

Your account was verified, please make a withdrawal request.

Thank you!

Hello,

I made the withdrawal request, however, the Status is as Incomplete, but mine is verified!

What does it take to make the withdrawal?

Olá,

Realizei a solicitação do saque, porém, o Status está como Incompleto, só que a minha está verificada !

O que falta para realizar o saque ?

Hello vinisilva77,

The withdrawal should be processed by the casino and they should update it's status accordingly. If it is still just pending, definitely give it a time. Please let us know in case it would get rejected.

Regards,

Nick

Hello good day!

My withdrawal was successful, it was transferred to my account R$ 488.75 and my balance in the Vulkan account was R$ 549.00 is there any fee for this type of transfer because R$ 61.00 is missing?

Thanks

Olá, bom dia!

Deu certo meu saque, foi transferido para a minha conta R$ 488,75 e o meu saldo na conta da Vulkan era de R$549,00 existe alguma taxa para esse tipo de transferência pois está faltando R$61,00 ?

Obrigado

Dear vinisilva77

According to our records, the transaction was completed 04.06.2022 12:34:30 (UTC)

Please kindly confirm the money was received

Kind regards

Good Morning,

I confirmed the money received in my account in the amount of BRL 488.75.

Att.

Bom dia,

Confirmei o dinheiro recebido na minha conta no valor de R$ 488,75.

Att.

Thank you vinisilva77 and Vulkan Vegas Casino for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick