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I had free spins in the game 'Finn and the Swirly Spin' at 50 cents, and they were not credited to me. They are listed in the game history, but not in the casino history. It is claimed that there was no win.

Ich hatte Free spins im Spiel Finn and the Swirly Spin auf 50 cent dies wurde mir nicht gutgeschrieben. Im spielverlauf des spiels ist es aufgelistet. Aber im Casino spielverlauf nicht. Es wird behauptet es gab keinen gewinn.

Hello dlmcelleone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

Dear dlmcelleone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.