Vegas Hero Casino - El retiro del jugador se retrasa.

I have been waiting for my payout for several weeks, have contacted support multiple times but have always been put off for different reasons.

Seit mehreren wochen warte ich auf meine auszahlung, habe mehrmals den support kontaktiert aber wurde immer aus unterschiedlichen gründen vertröstet

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Dear Jonsi17, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vegashero (https://vegashero2.com/de/). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hello,

No, I haven't made any withdrawals before.

I still had to verify my player account.

No, I didn't play with a bonus.

Hallo,

nein habe noch keine auszahlung vorher vorgenommen

ich musste mein spielerkonto noch verifizieren

nein habe nicht mit bonus gespielt

Dear Jonsi17,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

So, the remaining amount was indeed paid out today.

Also tatsächlich wurde der restbetrag heute ausgezahlt

Dear Jonsi17,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru