Verde Casino - La cuenta del jugador está cerrada y no se permiten retiros.

My account was blocked and I didn't receive any money, after I went to make withdrawals, I was asked to verify after verification. My account is blocked and I don't receive any money.

Сметката ми беше блокирана и не получих пари, след като отидох да направя тегления, бях помолен да се верифицирам след верификацията. Сметката ми е блокирана и не получавам пари.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you provided any documents that the casino requested? Which documents did the casino request?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hello

-I have been a player at the casino since August 7, 2025, my account was blocked on August 12, 2025

-After trying to log into my account, I realized that my account was blocked after successful verification, which was requested by the casino so that I could withdraw the money I won.

-at the casino I played slot machines and a live pipe.

• to provide the documents that had requested an ID card
• debit card photo
• proof of address
• they also asked for photos with an ID and debit card next to my face
• 
  
• I don't have a screenshot of the communication with the casino.
• but they say I had two accounts but that's not the case

Здравейте

-играч съм в казиното от 7 август 2025 акаунтът ми е блокиран на 12 август 2025

-след като пробвах да вляза в акаунтът си разбрах че акаунтът ми е блокиран след успешна верификация която бе поискана от казиното че да мога да изтегля спечелените пари.

-в казиното играх на слот машини и жива лулетка .

• да предоставих документите който бяха поискали лична карта
• снимка на дебитна карта
• доказателство за адрес
• също така поискаха снимки със лична карта и дебитна карта до моето лице
• 
  
• нямам скриншот от комуникацията с казиното
• но те казват че съм имал два акаунта но това не е така

Dear Tomas

We are ready to provide evidence, that all the accounts belong to the player, all were active and have the transaction history from the only one card, mentioned above.

Regards

Thanks to both parties for your replies.

Dear casino representative,

Kindly share the evidence supporting your claims to my email at tomas@casino.guru

Looking forward to your reply.

Greetings,

The proofs were provided.

Best regards

Thanks to the casino representative for the provided evidence.

Dear player,

If you shared a payment method with your friend or otherwise shared resources, the casino will conclude that you used multiple accounts in the casino.

The casino provided records of several casino accounts using the same personal information. The accounts were used roughly in the same period.

Based on the provided information, we can't conclude that the creation of accounts was accidental, and we won't be able to support you further.

I recommend that you don't continue to create other accounts in online casinos after you create your first one; otherwise, you might face similar issues once the casino identifies that you created multiple accounts. I would also recommend that you don't allow other people to deposit with your payment methods, since none of the online casinos allow that. Following these rules is in your best interest, and breaking these rules is your responsibility.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.