Verde Casino - La verificación de la cuenta del jugador está retrasada.

VerdeCasino requested account verification. I uploaded all the requested documents, and it's been four days and it still hasn't been validated. The last documents they requested were a bank statement showing deposits to their site and a screenshot or other document showing my account number, name, and surname. I sent them and attached them here.

VerdeCasino, me solicitó realizar verificación de mi cuenta, cargue todos los documentos solicitados, y ya van 4 dias y no me valida. Los últimos documentos solicitados fueron extracto bancario donde se visualice los depositos a su sitio, y un pantallazo o antecedente donde aparezca número de cuenta mas nombre y apellido. Los que envie y adjunto acá.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements and the feedback and assistance you received so far from support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas