Vinyl Casino - El jugador experimenta un problema de pago retrasado.

Hello, I have a problem with the payout, the support is very bad, they keep writing that there is a delay and that they cannot tell me when the money will be paid out.

Hallo,also ich hab Problem mit der Auszahlung,der support ist sehr schlecht,die schreiben die ganze Zeit dass es verzögerung gibt und dass sie mir nicht sagen können wann das Geld ausgezahlt wird.

Dear Markic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Yes, I'll wait, I didn't know I had to wait longer.

Ja dann warte ich noch,hab nicht gewusst dass man länger warten muss.

Thank you for your reply, Markic. Can you please clarify the date you requested the withdrawal?

That was on Sunday, on the site it says that the payouts are processed within 3 days, I didn't take a bonus either. The support always tells me the same thing, that the payout was delayed and that they aren't allowed to give any information. That's weird, isn't it?

Dass war am Sonntag,auf der Seit schreibt es ja dass die Auszahlungen innert 3 Tagen bearbeitet werden,ich hab auch keine Bonus genommen.Der Support schreibt mir immer dass gleiche dass die Auszahlung verzögert wurde und dass die keine Auskunft geben dürfen.Ist ja kommisch oder?

I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Markic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.