Vox Casino - El proceso de verificación del jugador está retrasado.

I deposit 22 Euro with card. I wagered all bonus and withdraw only 100 Euro. Iam verfied a lot of Casinos. Voxcasino dont tell em what they want and do nothign to go forward even i send them all. all what they want and all what iam verfiied on other casino. all accepted it. When i go in Live support they say i must wait. but Verification team dont go forward. i send emails. no answer.So please tell them to verify me cause i send them all.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear wennert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which verification documents you have already provided and when exactly you sent the last one?
• Have you received any confirmation or acknowledgment of receipt for already sent documents from Voxcasino?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Hello. I have my ID, front and back. My credit card and Skrill bank statement. I even sent them a selfie holding my credit card and ID. Everything they asked for. That's the problem.

Hallo. Ich habe Ausweis. Vor und Rückseite. Kreditkarte und Skrill Bank Statement. Selfie mit Kreditkarte und Ausweis in der Hand. Alles was die von mir wollen. Habe ich denen geschickt. Das ist ja das Problem

Several more days have passed. I've uploaded more documents. Nothing is being accepted.

They're not saying exactly what they want. Nothing! And higher quality can't be the problem, because I took a screenshot of a PDF document. The quality is always good there. It's just a stalling tactic. I urgently need help!

Wieder sind einige Tage vorbei. ich habe mehr dokumente hochgeladen.Nichts wird akzeptiert.

Die schreiben nicht was die genau wollen.Nichts! Und höhere Qualität kann nicht das problem sein.Weil ich einen Screenshot von einem Pdf dokument gemacht habe. Da ist die Qualität imemr gut. Reine Hinhalte Taktik Brauche dringend Hilfe!

Now they ask for pdf file statement- yestertday they want screrenhsot in jpg format. Everyday somethign new. And i ask for emaialdress to send PDF File from Card Statement .And Support dont give me,. Thats unbelievable

Dear Wennert,

Thank you for your reply and for providing the previous details.

• Could you kindly provide evidence of your verification status?
• Additionally, could you share details of any communication you have had with live support, including dates and the responses you received?

We would appreciate any additional communication you’ve had with the casino. This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post your screenshots directly in the thread.

Thank you again for your cooperation.

Kind regards,

Petra

Hello. I already did that above. Nothing has happened since. It's still not verified since January 28th. They have all the necessary documents: ID, bank statement, credit card. You must help me, please.

Hallo. Das habe ich doch oben gemacht. Seitdem ist nichts mehr passiert. Bis jetzt nicht verifiziert seit 28 Januar. Nachweise haben die alle. Ausweis Bank Statement Kreditkarte. Sie müssen mir helfen bitte

They paid out after 14 days. You can close this here.

Nach 14 Tagen haben die ausbezahlt. Sie können das hier schließen

We would like to inform all those following this case that the player informed us that this complaint has been resolved.

The player confirmed that the withdrawal was successfully processed.

Dear wennert,

I am glad that your issue has been successfully resolved. I will now mark the complaint as "resolved" in our system.

Thank you for your cooperation and do not hesitate to contact our Complaints Resolution Center if you encounter any problems with this or any other casino in the future. We are here to help you.

Best regards,

Petra

Casino.Guru