Vulkan Vegas Casino - El jugador tiene dificultades para retirar sus ganancias.

Hello, I've been waiting for my payout for 20 days. The terms and conditions state that it takes a maximum of 5 working days. You cannot speed up the withdrawal process. Pity

Hallo, ich warte bereits seit 20 Tagen auf meine Auszahlung. In den AGB steht das es maximal 5 Werktage dauert. Sie koennen den Auszahlungsprozess nicht beschleunigen. Schade

Dear sebocassia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I have already paid out €120. I won a total of €1020. they have divided you payout, 450, 450 and 120€. I've been waiting for the €900 for 20 days. KYC is successfully active

ja ich habe bereits 120€ ausgezahlt. ingesamt habe ich 1020€ gewonnen. sie haben dir auszahlung geteilt zu, 450, 450 und 120€. auf die 900€ warte ich seit 20 Tagen. KYC ist erfolgreich aktiv

Thank you very much for your reply, sebocassia. What payment method to withdraw your winnings have you opted for? Was it the same one you used previously?

Have you accumulated your winnings with or without an active bonus?

Dear sebocassia

Would you kindly specify the transaction IDs of the requests that are not yet finished?

Thank you in advance!

Kind regards

Hello everyone,

Thank you dear Vulkan Vegas Casino, we appreciate your assistance.

Dear sebocassia ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

money is paid out after you posted it back. I kept playing and gambled away €700. I paid out 300€ instead of 1000€.

geld ist ausgezahlt nachdem sie es zurück gebucht haben. habe weitergespielt und 700€ verzockt. habe 300€ ausgezahlt am ende statt 1000€.

Do I understand correctly that you have already successfully received this withdrawal? Can we consider this complaint resolved?

Dear sebocassia,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.