Vulkan Vegas Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Unfortunately my verification process doesn't go any further and neither does the payout. They just don't respond to email inquiries.

Leider geht mein verifizierungsprozess nicht weiter und somit auch die Auszahlung nicht. Auf E-Mail Anfragen wird einfach nicht reagiert.

Dear Sabby616,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

On 12 . 2. I uploaded all the documents, but did not even get an answer when I asked if the documents were complete.

Am 12 . 2. habe ich alle Unterlagen hochgeladen, jedoch nicht mal auf Anfrage eine Antwort erhalten ob die Unterlagen vollständig sind.

Thank you very much, Sabby616, for providing all the necessary information. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Sabby616,

I'm Nick and I'll be assisting you from now on. I would like to ask Vulkan Vegas Casino to join us and help us resolve the player's issue.

Hello, all

As per our records, the transaction was successfully completed at 17.02.2022 11:29:42 (UTC)

Afterwards, the player started making new deposits.

Dear Sabby616, please let us know if the claim is still actual.

Thank you in advance!

Kind regards

Thank you very much for the quick transaction. Everything worked.

Vielen dank für die schnelle Abwicklung. Hat alles geklappt.

Thank you Sabby616 and Vulkan Vegas Casino for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick