Vulkan Vegas Casino - El retiro del jugador se ha retrasado.

Hello, on June 9, €100 and €200 were transferred to my account. To date, I haven't received any money. Despite daily contact, I keep getting put off. It's unacceptable that no one is giving me an answer as to where my money is and when I'll finally receive it.

Hallo, am 9.6 wurden 100€ und 200€ auf mein Konto überwiesen. Bis heute habe ich kein Geld erhalten. Trotz täglichen Kontakt werde ich immer vertröstet. Das kann nicht sein das keiner mir eine Antwort gibt wo mein Geld ist und wann ich es endlich erhalte

Dear Damon2012,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’ve had with your transfers — I understand how frustrating this must be for you.

To help us clarify the situation and contact the casino properly, could you please answer a few questions:

• Could you confirm which payment method you used for these transfers (e.g. bank transfer, card, e-wallet)?
• Did you receive any transaction or confirmation numbers when you made these transfers?
• Has the casino given you any specific explanation so far about the delay or where the funds might be?
• Could you please forward us any relevant emails or screenshots of your communication with the casino? You can send them directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello

I forwarded everything by email

Hallo

habe alles per Mail weitergeleitet

Hello

I just received my money

Thank you

Hallo

ich habe eben mein Geld erhalten

vielen Dank

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Damon2012,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela