Vulkan Vegas Casino - La cuenta del jugador está mal administrada y fue reabierta.

I created an account many years ago, because of a big gambling problem I asked to close it permanently without the possibility of creating a new one, then I created a new one many times, when I came to my senses I closed it again, almost every time I asked to close it permanently, recently I created a new account I wrote that I had used accounts before, they wrote to me that the others had been deleted and I could deposit without any problems, this led me into an even greater addiction, I spent all the money I had, I got into debt, I have three children and a wife, my wife knows about the problems and changes my passwords and emails, but sometimes she is not able to control it. please help Vulkan should never let me create new accounts, but I could create 8 of them

ID 50312039, 50300627, 58021649, 38891034, 18866974, 23221560

65414173 and 30338192

Dear dorigrzes,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficult situation you’re going through, and I truly appreciate you taking the time to share your experience with us. To better understand your case and proceed effectively, we kindly ask you to provide a few more details:

1. Do you still have access to any of the accounts you created, and if so, can you share the email addresses associated with them?
2. When you requested permanent self-exclusion in the past, did you receive any confirmation or acknowledgment from the casino?
3. Did the casino ever inform you of any responsible gambling tools or offer any assistance when you mentioned your gambling issues?
4. Can you please provide the date and content of the recent communication in which the casino told you the previous accounts had been deleted and that you could deposit again?

If you have any relevant communication with the casino (emails, chat transcripts, etc.), please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear dorigrzes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru