Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

It's been 3 days since I sent the documents for analysis and made a withdrawal request and so far the documents are still being analyzed, and my withdrawal is still pending, I try to contact support and an operator never appears.

At least support should be translated too... And they should have more attendants

Já tem 3 dias que enviei os documentos para análise e fiz um pedido de saque e até o momento ainda está em análise os documentos, e meu saque continua pendente, tento contato com o suporte e nunca aparece um operador.

Pelo menos o suporte deveria ser traduzido tbm... E eles deveriam ter mais atendentes

Dear Jonathan.trick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It often requires a few days to be completed. 

Also, It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If there isn't anything new by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Jonathan.trick

Can you kindly confirm the money was received on 10.02.2022 19:41:03 (UTC) ?

Thank you in advance!

Best regards

Dear Jonathan.trick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes I received as promised after the complaint was resolved very quickly the whole problem

Recebi sim como prometido após a reclamação foi resolvido bem rápido todo o problema

Awesome news, Jonathan.trick. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.