Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

I am fully verified and have been able to make some withdrawals in the past, quickly and easily. Usually within 24 hours.

This time, however, my payment stays with the status "processing" for an unusually long time and nothing happens.

The support put me off repeatedly only with the generic answer that they passed it on to their financial service provider and that there is nothing more they can do for me.

Ich bin vollumfänglich verifiziert und konnte in der Vergangenheit bereits einige Auszahlungen tätigen, schnell und unkompliziert. Meist innerhalb von 24 Stunden.

Dieses mal verweilt meine Auszahlung allerdings ungewöhnlich lange mit dem Status "wird verarbeitet" und nichts passiert.

Der Support vertröstet mich wiederholt nur mit der generischen Antwort, dass sie es an ihren Finanzdienstleister weitergeben haben und nichts weiter für mich tun können.

Hello Robin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would try to contact the casino.

When was your account verified for the first time? Did the casino request any new verification documents from you this time? Did you play with any deposit or no deposit bonus this time? Also if you have any proof or conversation with the casino relevant to this case, please forward it to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Hello Robin

If you are referring to withdrawal transaction b9524bbc-bee2-46c3-b1d0-286af47a2e96 amounting 3,030.00 EUR, in this case we have it as successful. It was finished on 15.09.2021 14:08:20 (UTC). Sometimes bank transfers can take up to 7-10 working days. In your case it's only 3 working days.

Please kindly confirm you've received the winnings.

Thank you in advance!

Kind regards

Dear Robin,

We haven't hear from you in a while. Could you please confirm that the payment has arrived? Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.