Vulkan Vegas Casino - La retirada del jugador se retrasa.

I requested the withdrawal and it was not processed.

I sent all the documents as requested, including the image of my checking account statement to which I requested the withdrawal, the amount, but so far they have not resolved the problem.

I don't know what else to do and I count on your help to help me solve this situation.

Solicitei o saque e não foi processado.

Enviei todos os documentos conforme solicitados inclusive imagem do extrato da minha conta corrente para onde solicitei a retirada, o valor, mas, até o momento não resolvem o problema.

Não sei mais o que fazer e conto com a ajuda de vocês para me ajudarem a resolver essa situação.

Hello ManoelTavares8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good evening!

Only today I received the notification that my account was verified, but it didn't depend on me, because what they asked me and I had already sent.

My winnings were real money.

Yesterday I contacted the casino again and was told by the attendant that I should continue to wait for my account to be verified.

Today the amount is no longer in my Vulkan Vegas account and has not even arrived in my bank account.

Boa tarde!

Somente hoje a recebi a notificação de que a minha conta foi verificada, mas, não dependia de mim, pois o que me solicitaram e já havia enviado.

Os meus ganhos foi com dinheiro real.

Ontem entrei em contato novamente com o cassino e fui informado pela atendente que deveria continuar aguardando a verificação da minha conta.

Hoje o valor já não está mais na minha conta da Vulkan Vegas e nem chegou na minha conta bancária.

Hello,

According to our records, the money arrived onto player's bank account at 26.07.2022 12:28:32 (UTC)

Kind regards

The amount that arrived in my bank account was different from what I requested. The amount of R$ 787.94 arrived in my account and the amount that was deducted from my account was R$ 900 reais. What happened? I do not agree with this discount.

O valor que chegou na minha conta bancária foi diferente do que solicitei. Chegou na minha conta o valor de R$ 787,94 sendo que o valor que foi descontado da minha conta foi R$ 900 reais. O que aconteceu? Não concordo com esse desconto.

Dear Vulkan Vegas Casino,

Can you please explain the difference in the amount requested and amount received by the player?

I requested R$ 900 reais, this amount came out of my Vulkan Vegas account and only 787.94 entered my bank account as I had previously informed. I request verification, arrangements and my money back.

Solicitei R$ 900 reais, saiu da minha conta na Vulkan Vegas esse valor e na minha conta bancária entrou apenas 787,94 como já havia informado anteriormente. Solicito verificação, providências e devolução do meu dinheiro.

I don't know this information since I received the payment via PIX.

Desconheço essas informações já que recebi o pagamento via PIX.

Can you please try to contact your payment provider and ask them what might have caused the issue?

Dear ManoelTavares8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.