Wager Tales Casino - La retirada del jugador se ha retrasado.

I've been waiting for my payout for over 22 days.

I am verified.

Reply to Prophane every time.

warte seit über 22 Tagen auf meine Auszahlung.

verifiziert bin ich.

jedes mal Prophane antworten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Were you able to reach casino support regarding the delay? Have you received any response?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Chros127,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Thomas!

Thank you so much for your help.

so:

No, the casino hasn't paid out anything yet.

Profits were achieved with a bonus that was fully wagered.

The money was also verified as "genuine credit".

And yes, I've been writing to him for exactly 30 days.

Daily support.

Always the same answers.

see Appendix

Hallo Thomas!

beszen Dank für deine Hilfe.

also:

nein, bisher hat das Casino nichts ausbezahlt.

gewinne wurden mit einem Bonus, der vollständig umgesetzt wurde, erzielt.

Verifiziert wurde das Geld auch als „Echtes Guthaben"

Und ja, seit genau 30 Tagen schreibe ich dem

Support täglich.

immer die selben Antworten.

siehe Anhang

Is there an update?

Unfortunately, the support team is still giving the same unproductive answers via live chat. It's also striking that they are ALWAYS the same pre-written responses.

Gibt es hier ein Update?

leider noch immer die selben, unproduktiven Antworten des Supports via Live-Chat. Ebenso auffällig ist, dass es IMMER die selben, vorgefertigten Antworten sind.

Dear Chros127,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Hello Chros127,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

Hello Hadi,

Thank you so much for taking on my request.

It really does reassure me a little that

...that someone serious takes on the matter.

At the same time, I hope that it will lead to a result that is satisfactory for me.

Because, frankly, I'm afraid I've been cheated on again.

All told, I have deposited well over €380 at such a casino.

Happy holidays to you and your family!

PS: Is there an update yet?

And what would happen if there is no response from the provider?

dearest greetings

Christopher ****

Hallo Hadi,

vielen vielen lieben Dank für die Übernahme meines Anliegens.

Wirklich, es beruhigt mich ein wenig, dass

soch jemand seriöses der Sache annimmt.

gleichzeitig hoffe ich, dass es zu einem für mich zufriedenstellendes Ergebnis führt.

denn offen gesagt, habe ich Ängste, dass ich erneut betrogen wurde.

zusammengerechnet habe ich bei solch Casino, weit über 380€ eingezahlt..

Schöne Feiertage dir und deiner Familie!

P.S gibts schon ein updatE?

und, wie würde es weitergehen wenn keine Rückmeldung seitens des Anbieters kommt?

Liebste Grüße

Christopher ****

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

I have made several attempts to contact the casino in order to obtain their cooperation and clarification regarding your case. Unfortunately, the casino has not responded to any of our messages.

Without the casino’s participation, there is very little that can be achieved from our side. For this reason, I am forced to close this complaint as unresolved, which will negatively impact the casino’s Safety Index on our website.

I understand that this is not a satisfactory outcome, and I genuinely regret that we were unable to reach a resolution in your favor. However, unresolved complaints and the resulting decrease in the Safety Index often help bring attention to problematic practices and may encourage the casino to change its approach in the future.

Please also note that the casino does not hold a valid gambling license. Because of this, there is no recognized regulatory authority that we could recommend you contact for further escalation.

If the casino decides to respond at any point, we will immediately reopen the complaint and notify you by email. Should the casino contact you directly, or if you need any further assistance regarding this case, please feel free to reach out to me at hadi.a@casino.guru.

I am truly sorry that I could not be of more help in resolving this matter.

Best regards,

Hadi