Wazamba Casino - El jugador desea presentar una queja sobre problemas de autoexclusión.

Hello.

I need assistance to forward an official complaint to the licensing authority of this casino.

The casino does not comply with the obligation to display the regulatory authority on its site, where complaints can be made. It does not respect the self-exclusion of its clients.

I want to contact Rabidi NV, but I can't find any information anywhere.

I requested self-exclusion from the casinos of this company "Rabidi NV" and asked that they do not accept me in any of their casinos... I keep receiving marketing from Wazamba and ended up losing control and losing €2500. I can't find any information on their site about who the licensing authority is or where I can assert my rights. Can you help?

Ola.

Preciso de ajuda para encaminhar uma reclamaçao oficial para a entidade licenciadora deste casino.

O mesmo nao respeita a obrigacao de ter no seu site qual a entidade reguladora, onde se pode fazer reclamacao. Nao respeita a autoexclusao dos seus clientes.

Quero entrar em contato com a rabidi NV, e nao encontro em lado algum informacao.

Fiz a auto-exclusao dos casinos desta entidade "rabidi nv" e solicitei que nao me aceitassem em nenhum dis seus casinos... estou sempre a receber marketing da wazamba e acabei por me descontrolar e perder 2500€. Nao encontro no site deles wualquer info de quem é o licenciador ou onde posso recorrer aos meus direitos. Podem ajudar?

Dear cgouveia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To assist you in filing an official complaint with the licensing authority of Rabidi NV, I suggest first contacting them directly through the support channels available on their site. However, since you mentioned that you cannot find the necessary information, it is important to gather specific details when submitting a self-exclusion request to ensure it is processed correctly.

When applying for self-exclusion, be sure to clearly state the reason for your request and specify the time period. Additionally, ensure that your email subject is clear and easily recognizable, as casino support receives many requests daily. This will help in processing your request more efficiently.

Here’s a template you can use when reaching out to the casino:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Wazamba Casino,

I am writing to inform you that I wish to immediately exclude myself from this casino and from receiving any gambling-related marketing materials for a minimum period of [xxx months/years/lifetime]. The reason for my decision is [xxx].

I acknowledge that I will not be able to rescind my self-exclusion during this period, and the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to their designated support email support@wazamba.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact method, such as live chat or WhatsApp, I recommend trying that as well and saving screenshots of the relevant communication.

Your cooperation is crucial for us to proceed and assist you further in resolving this matter. Without your input, we won’t be able to proceed with any actions, so we kindly ask you to provide any additional details or communications you have received from the casino.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!

Thank you.

However, my question has not been addressed.

I managed to self-exclude the wazamba casino, the thing is that long before I started receiving marketing from this casino I had asked the other casinos in the Rabidi group to self-exclude these casinos.

I just want you to help me find out who the licensing body is and how I can contact them to help me resolve the situation.

On the wazamba website (I don't know if you've had a chance to check) it says absolutely nothing.

Obrigado.

No entanto a minha questao nao foi abordada.

Eu consegui fazer a auto-exclusao do casino wazamba, o que acontece é que antes muito antes de comecar a receber marketing deste casino eu tinha solicitado ao a outros casinos do grupo Rabidi a auto-exclusao destes casinos.

Eu so quero que me ajude a encontrar quem e a entidade licenciadora, como posso contactar para me ajudarem a resolver a situacao.

No site da wazamba (nao sei se teve oportunidade de verificar) nao diz absolutamente nada.

Hi cgouveia,

Thank you for your follow-up. I understand how frustrating this situation must be for you, and I appreciate you bringing this to our attention.

Based on the information we have, Wazamba Casino is licensed by Anjouan Gaming. You can learn more about this licensing body and how to file a complaint on our dedicated page:

Comoros License Information.

Additionally, the casino provides a complaints resolution process directly on its website. You can find the relevant information and instructions here:

Wazamba Casino Complaints Process.

I hope this helps clarify the situation and provides you with a path forward.

If you have any further questions or need assistance, don’t hesitate to reach out.

Thank you,

But I must inform the casino guru that I can't find rabidi NV as a company licensed by the Comoros entity.

Either I did the search wrong or rabidi NV is not licensed by this entity. Can you validate this information?

Obrigado,

Mas devo informar o casino guru de que nao encontro a rabidi NV como empresa licenciada pela entidade de Comores.

Ou eu fiz a pesquisa de forma errada ou entao a rabidi NV mao esta licenciada por esta entidade. Consegue validar essa informacao?

Hello Petronela, I bring you new data from the research I've been doing, and frankly every search I do leaves me more confused.

On your website I see that the owner of the casino is Rabidi.NV.

On other sites I see that it is Araxio development

https://inkedin.com/wazamba-casino/

On another it's Adonio NV.

Help me understand what's going on, because the emails I exchange with the casino are going unanswered, I want to be able to talk to the entity that licensed the operator, but I can't come to any conclusion as to who the operator is?

Thank you

This whole situation is taking away my sleep, unfortunately.

Ola Petronela, trago novos dados das investigaçoes que tenho feito, e sinceramente cada pesquisa que faco me deixa mais confuso.

No vosso site vejo que o proprietario do casino é o Rabidi.NV.

Em outros sites vejo que é Araxio development

https://inkedin.com/wazamba-casino/

Em outro que é o Adonio NV.

Ajude-me a perceber o que se passa, porque os emails que troco com o casino estao sem resposta, quero conseguir falar com a entidade que licenciou o operador, mas nao consigo chegar a conclusao alguma de quem é o operador..

Obrigado

Toda esta situacao me tira o sono infelizmemte

Hi cgouveia,

I’m sorry for the delayed response to your complaint.

I’m sorry to hear about the confusion you're experiencing with the casino's ownership and licensing. It’s understandable that this situation is causing you frustration, and I’ll do my best to help clarify things.

It seems that different sources are listing various ownerships, which can sometimes happen when casinos operate under multiple brands or jurisdictions. The important thing to note is that I can confirm the casino is licensed by Anjouan Gaming. You can verify the validity of the casino's license through this official link: https://anjouangaming.com/license-register/.

I've checked the casino against the list, and as per the screenshot I’ve provided, it is listed there. This should give you some assurance about the casino’s licensing.

If you’d like further assistance or help in contacting the relevant authorities, I’d be happy to assist.

I hope we will be able to help you resolve this matter as soon as possible.

Thank you in advance for your reply.

Okay. But the owner is listed as a Novaaxis and not a rabidi as it says on your website.

Ok. Mas esta listada como a proprietaria uma Novaaxis e nao a rabidi conforme diz no vosso site.

Hi cgouveia,

Thank you for your response. I understand your concern regarding the information provided about ownership.

To clarify, in the list of licensees provided by Anjouan Gaming, the License Holder is listed, not necessarily the owner of the casino. This can sometimes cause confusion, as licensing and ownership often involve different legal entities or structures.

Please let me know if this explanation resolves your concern. If so, may I have your permission to close the complaint?

If there are any other questions or issues, I’ll be happy to assist further.

Hello, can you close the complaint for now, I'm trying to resolve it with Wazamba, if they don't resolve it I'll open the complaint again.

thank you

ola, podem encerrar por enquanto a reclamação, estou a tentar resolver com a Wazamba, caso não resolvam volto a abrir a reclamação.

obrigado

Thank you for your update, cgouveia.

As per your explicit request, we will proceed to close the complaint for now. Please know that you are always welcome to contact us again if the issue remains unresolved.

Should you choose to reopen the complaint in the future, we will kindly request supporting evidence showing that you requested self-exclusion specifically from this casino. Having this documentation will be essential for us to effectively negotiate and assist you further.

Thank you, and I hope the matter is resolved to your satisfaction.

Best regards,

Petronela

Casino.Guru