Wazamba Casino - La cuenta del jugador ha sido cerrada con retiros pendientes.

I won 1100 euros, I made 2 withdrawals of 500 euros because it has a limit of up to 500 euros per withdrawal each day! I go to my account to see what is happening with my withdrawals and I couldn't!!!! I do live chat and they tell me that by decision of the administration this casino will be closed in Greece but not to be afraid and that my money will be deposited normally in the way I made a deposit but still nothing not even 1 euro!! I try to find them and I can't find them anywhere!!

Κέρδισα 1100 ευρώ έκανα 2 αναλήψεις των 500 ευρώ γιατί έχει το όριο κάθε μέρα έως 500 ευρώ αναληψη!παω να μπω στον λογαριασμό μου να δω τι γίνεται με τις αναλήψεις μου και δεν μπορούσα!!!! Κάνω live chat και μου λένε ότι με απόφαση της διοίκησης θα κλείσει το καζίνο αυτό στην Ελλάδα αλλά να μην φοβάμαι και ότι τα λεφτά μου θα μπουν κανονικά με τον τρόπο που έκανα κατάθεση αλλά ακόμα τίποτα ούτε 1 ευρώ!!προσπαθώ να τους βρω και δεν μπορώ πουθενά!!

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

When exactly did you submit your withdrawal requests?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The 2 withdrawals of 500 euros were finally credited!! The only thing left is the 100 euros that were in my account but I didn't have time to withdraw them before the casino closed!

Τις 2 αναλήψεις των 500 ευρώ τις έβαλαν τελικά!! Το μόνο που μένει είναι τα 100 ευρώ που υπήρχαν στον λογαριασμό μου αλλά δεν είχα προλάβει να τα κάνω ανάληψη πριν κλείσει το καζίνο!

I am glad that you received your first two withdrawals. Has the casino contacted you regarding the remaining 100€ that was left in your balance?

no!! I did it and they told me that at some point they would fix it!!

οχι!! Εγώ το έκανα και μου είπαν ότι κάποια στιγμή θα τα βάλουν!!

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wazamba Casino representative to join this conversation.

Dear Wazamba Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear all,

Regarding player's inquiry concerning the remaining €100 left in balance, we have sent the player an email with Acquirer Reference Number (ARN) and kindly ask the player to check it at his earliest convenience.

Thank you,

Wazamba Team

Dear player,

Could you please confirm if you have been able to access the mentioned ARN? Has there been any progress in your withdrawal process?

Thank you.

Dear Theo131986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru