Wazamba Casino - La cuenta del jugador ha sido cerrada sin motivo alguno.

My Wazamba account was permanently closed due to an internal decision. I have not violated any terms and conditions. I am requesting assistance in withdrawing my funds to my Binance wallet. I hope you can help me, as the casino only notified me of the closure but has not responded to my emails regarding a refund.

Attached is the email regarding the cancelled withdrawal and the unilateral closure notice.

Thank you

Mi cuenta de wazamba fue cerrada permanentemente por una decision interna. No he cometido ninguna violacion de los terminos y condiciones. Solicito por favor ayuda para retirar mis fondos a mi billetera de binance. Espero que me puedan ayudar ya que el casino solo me comunico del cierre pero no responde mis correos respecto a la devolucion de mi dinero.

Adjunto correo de retiro cancelado y de comunicado de cierre unilateral.

Gracias

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello

Here are the answers to your questions:

1. Sports betting

2. Yes, I have a verified user account

3. My earnings are from my own balance; I don't have any active bonuses.

I await your kind assistance.

Thank you

Greetings

Hola

Aquí dejo las respuestas a sus consultas:

1. Apuestas deportivas

2. Sí, tengo usuario verificado

3. Mis ganancias son de mi propio saldo no tengo ningún bono activo.

Espero su gentil ayuda.

Gracias

Saludos

Thank you for your reply. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.