Wazamba Casino - Los retiros de los jugadores se retrasaron sin motivo.

Good evening,

I won €2,940 last week. Since Wednesday, May 30th, I have three pending withdrawals of €500 each, but they are still pending. The information states that withdrawals take 1 to 3 days, but I have contacted the chat support several times for updates, and they keep telling me to wait. Today, when I reached out, they directly closed the chat. They haven't asked for any verification, even though I mentioned the need for account verification during the withdrawal process. I also emailed, but my emails bounced back. When I inquired about it through chat, they told me that email is only for something else. I'm not sure what to do. Depositing funds was much easier, but now it feels like they are stalling to avoid processing my withdrawals. I truly need this money. I hope you can help me.

Thank you in advance,

Best regards,

I can't upload the files from here, but I have screenshots of everything.

Thank you.

Buenas noches.

Gané la semana pasada 2940€ y bueno llevo desde el miércoles 30 mayo 24 con tres réditos de 500€ y aún están pendientes, ponen que de 1 a 3 días tardan los retiros y me he puesto varias veces en contacto con el chat para que me den información y me siguen diciendo que espere, hoy al ponerme en contacto me han cerrado directamente el chat, no me han pedido verificación ninguna y eso que en el momento del retiro lo comenté por chat para verificar la cuenta, también me he puesto en contacto por mail y me lo devuelven y pregunto sobre ello y me dicen que un mail solo par otra cosa en el chat, no se, para depositar no me pusieron tantas trabas y me da la sensación she me están dando largas para no hacer los retiros y realmente necesito este dinero. Espero ustedes me ayuden.

Muchas gracias de antemano, un saludo

No puedo desde aquí subir los archivos pero tengo todo en pantallazos.

Gracias.

Dear montsea,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

• If there are any screenshots you wish to share, you may do so here, alternatively send the information to my email at tomas@casino.guru

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Good morning.

I understand but they themselves tell you that when it comes to making a withdrawal it takes 1 to 3 business days, then 3 to 5, they don't answer you by email, they close the chat, there is no notification or change on the website, and that's it. days have passed.

I appreciate it but I need that money that I have earned as well as deposited and there was no problem doing it.

I have attached by the indicated email everything indicated and described.

Thank you so much

Buenos días.

Entiendo pero ellos mismos te ponen que a la hora de hacer retiro es de 1 a 3 días hábiles, luego de 3 a 5, no te contestan por correo, te cierran el chat, no hay notificación alguna ni cambio en la web, y ya han transcurrido días.

Lo agradezco pero necesito ese dinero que yo he ganado al igual que deposité y no hubo ningún problema para hacerlo.

He adjuntado por el correo indicado todo lo indicado y descrito.

Muchas gracias

Last chat.

Último chat.

Thank you, I feel I don't know...

Gracias, me siento no sé…

I fully understand your frustration, montsea. However, I will set the timer for an additional 6 days to allow the casino two full weeks to process the payment. If there’s no development by Thursday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Good morning.

I appreciate it, I feel very bad and I need the money, this chat this morning tells me that they have no email address or phone number, it is very frustrating and it makes you feel very bad, please help me.

Thank you

Buenos dias.

se lo agradezco me siento muy mal y necesito el dinero este chat de esta mañana me dice que no tienen correo donde dirigirse ni teléfono, es muy frustrante y te hacen sentir muy mal por favor ayúdenme.

Gracias

Good morning

Yesterday I received the withdrawals, I hope it continues like this, thank you very much and sorry for the inconvenience.

Thank you

Buenos días

Ayer recibí los retiros, espero siga así, muchas gracias y disculpen las molestias.

Gracias

Please let me know about your other recent withdrawal requests, if those were processed and the money reached your bank account we'll close the complaint as resolved. Looking forward to hearing good news from you.

Good night.

I haven't had any problems, and I didn't have to wait as the first one was quick and without any problems.

Thank you for your attention and this space.

Buenas noches.

No he tenido ningún problema, además no tuve que esperar como el primero fué rápido y sin ningún problema.

Gracias por la atención y este espacio.

Dear montsea,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru