Wazamba Casino - Se están cancelando los retiros de los jugadores.

Hello,

I am a player at the Wazamba casino and I am having a serious problem:

My withdrawals are approved and then automatically cancelled by the casino, even though I don't cancel them.

My account appears as "Not verified", but the platform indicates "Verification not required", which prevents me from withdrawing my funds.

I've tried to resolve this with support, but I only receive vague responses saying "everything is fine" and "the finance department will prioritize it," with no real solution.

I have attached images as evidence:

I'll leave you my full name [name hidden by Casino Guru]

Email address I used to register on Wazamba: [email address hidden by Casino Guru]

Hola,

Soy jugador del casino Wazamba y estoy teniendo un problema grave:

Mis retiros son aprobados y luego automáticamente cancelados por el casino, aunque yo no los cancele.

Mi cuenta aparece como "No verificado", pero la plataforma indica "No requiere verificación", lo que impide que pueda retirar mis fondos.

He intentado resolverlo con soporte, pero solo recibo respuestas vagas diciendo que "todo está bien" y que "el departamento financiero dará prioridad", sin solución real.

Adjunto imágenes de evidencia :

Le dejo mi nombre completo [name hidden by Casino Guru]

Correo con que estoy registrado en wazamba : [email address hidden by Casino Guru]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Are you selecting the same payment method for your withdrawal requests as the one you used for depositing into this casino?
• Have you tried choosing a different payment method for your withdrawals?
• Have you contacted customer support to ask why your withdrawal requests are being cancelled?
• Have you received any suggestions from the casino regarding steps that might help your withdrawal be processed successfully? For example, have they offered the option of approving a manual withdrawal?
• Could you also let me know what types of games you played to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Idkdkdkdkdkdkdkd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika Fritz

Casino.Guru