Weiss Casino - El retiro del jugador se ha retrasado.

I deposit and won around this amount for several days ago.

Now i have asked for withdraw. Max cashout is around 1000 euro per withdraw. So i must do this withdraw in 3 times.

Now many days has passed and the payments is still in process.

The casinos says it can take up to ten days to process a withdraw.

That means it can take up to a month to get this money.

This is not acceptable 2025.

I have asked them to freeze the account until the payments is done. I have also asked them to set loss limit of 1 euro per day so i dont cancel and loose this. I have asked this 10 times. They say that i will not get my money if do this.

This is lovely payment

Dear jolle, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Weiss Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Please specify the date when you submitted a withdrawal request. 
• Could you please share the screenshot of your request? 
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello

My account is verified

I asked for withdraw 17/6

17/6 Not processed

18/6 Not processed

19/6 Not processed

20/6 Not processed

21/6 Not processed

22/6 Not Processed ( no payments in weekends)

First they told me there was no time frame with withdraws.

After long chat conversation they told me around 10 days.

They have also recommended me to not freeze the account.

Also a max withdraw 1000 euro. And you cant not do a new before the first is processed. So therefore it can take up to 30 business days before i get paid. Around 6 weeks. This is slowly payments. I recommended that casino guru rate this casino down

17/6 Not paid

18/6 Not paid

19/6 Not paid

20/6 Not paid

21/6 Not paid

22/6 Not paid

23/6 Not paid

Dear jolle, I understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Verification is complete. They haven't even started the payout. This is deliberate slow payout. Most casinos pay within minutes these days. How can it be acceptable that some take months to complete a payout?

This casino should get a lower rating for customer service.

Verifieringen är klar. De har inte ens påbörjat utbetalningen. Detta är medveten långsam utbetalning. De flesta casinon betalar inom minutrar idag. Hur kan det vara acceptabelt att vissa behöver månader på sig att slutföra betalning?

Detta casino bör få ett lägre betyg för kundkännedom

Ok i have now got the first payment. It still remains 2 withdraws. I hope it go faster. Feels very bad if its new 10 business day. Big withdraws can take many months.

I will give you updates

The last payment is not received. Maybet it can take up to 2 more weeks, because this casino want 10 business day before they start the withdraw. I dont see the reason, they have done theres checks, why wait with small payments. Of course its a old casino trick. Let the player gamble up there winnings

Ive got information from casino that max withdraw is around 1000 euro every 14 day. 10 Business day withdraw process and 4 weekend days dont work at all.

If you win let say 15k it will take 6-7 month to get your payments.

Stay away from this casino

No payment today either. Still wait.

17/6 No pay

18/6 No pay

19/6 No pay

20/6 No pay

21/6 No pay

22/6 No pay

23/6 Still wait for full pay

24/6 wait for full pay

25/6 wait for full pay

Thank you for keeping us updated, jolle. Can you please specify when you requested the last (third) withdrawal?

26/6 still not paid

17/6 no payment

18/6 no payment

19/6 no payment

20/6 no payment

21/6 no payment

22/6 no payment

23/6 1000 euros

24/6 no payment

25/6 no payment

26/6 no payment

27/6 no payment

As you can see, this is not a serious casino. Do not put your money here. You will have big problems getting your money. I wanted to close the account permanently but then I would not get a penny, the casino announced.

It's surprising that Casino Guru has such a high rating for a casino that deliberately has extremely slow payments.

17/6 ingen betalning

18/6 ingen betalning

19/6 ingen betalning

20/6 ingen betalning

21/6 ingen betalning

22/6 ingen betalning

23/6 1000 euro

24/6 ingen betalning

25/6 ingen betalning

26/6 ingen betalning

27/6 ingen betalning

Som ni ser är detta inget seriöst casino. Lägg inte era pengar här. Ni får stora problem att få era pengar. Jag ville stänga kontot permanent men då skulle jag inte få en krona meddelade casinot.

Att Casino Guru har ett såpass högt betyg på en casino som medvetet har extremt slowly payments förvånar

I have been contact with the casino today and they have informed that dont will pay today and not this week so therefore

17/6 no payment

18/6 no payment

19/6 no payment

20/6 no payment

21/6 no payment

22/6 no payment

23/6 1000 euros

24/6 no payment

25/6 no payment

26/6 no payment

27/6 no payment

28/6 no payment

29/6 no payment

So in this 13 days i only got 1 payment of 1000 euro. It seems that this casino have economy problems?

Stay away, this must be one of the worst scam casino ever

Dear Jolle,

Thank you for your message and for bringing your concerns to our attention.

We would like to take this opportunity to clarify the situation and provide a comprehensive response regarding your recent withdrawal experience.

We can confirm that your initial withdrawal request was successfully processed on June 23rd, in accordance with our standard procedures. As outlined in our Terms and Conditions, which were acknowledged and accepted during your registration, withdrawal processing times and applicable limits are clearly defined and are designed to ensure security.

Following the successful processing of your first withdrawal, we note that a subsequent withdrawal request was submitted. These are currently being handled within our standard processing timelines. Please rest assured that all withdrawals are reviewed and processed in a timely manner, and strictly in line with the policies and timeframes stipulated in our platform's terms.

Should you require any further clarification or assistance, our Support Team remains at your disposal and is happy to assist you directly.

Kind regards,

WEISS Casino 

The fact is that on day 13 I only managed to withdraw 1000 euros. You must also realize that it is not fair play.

It also has nothing to do with security. All physical casinos pay winnings immediately. Most casinos in Europe pay in 1 minute. You need many weeks to pay out ex 2200 e

Faktumet är att jag på dag 13 endast lyckats få ut 1000 euro. Det måste väl ni också inse att det inte är fair play.

Det har heller inget med säkerhet att göra. Alla fysiska kasinon betalar vinster direkt. De flesta casinon i Europa betalar på 1 min. Ni behöver många veckor för att betala ut ex 2200 e

For your information:

There is no reason for you to delay payments by as much as 10 business days + 4 holidays for every 1000Euro withdrawn.

Already at the first withdrawal, your investigations have been done.

This is about deliberately slow payouts as a business idea as they know that many customers cancel their withdrawals.

This claim is also supported by the fact that I was denied to freeze the account in your chat until the payment was complete.

There was also no possibility to set loss limits.

When I asked if I could freeze the account permanently, it was possible, but then I would not receive any money from you. This caused me to have several canceled withdrawals and the profit is now only 1700 euros out of 2600.

I'm still waiting for the final withdrawal.

I would also like to state that you have an open complaint from a customer who won 25000k euros. This customer also needs to wait nearly 1 year to get all money?

För kännedom:

Det finns ingen anledning för er att dröja med betalningarna med så mycket som 10 affärsdagar + 4 helgdagar för varje 1000Euro som tas ut.

Redan vid första uttaget så har ju gjort era undersökningar.

Det här handlar om medvetna långsamma utbetalningar som affärside då dom vet att många kunder avbryter sina uttag.

Detta påstående styrks också av att jag blev nekad att frysa kontot i er chatt fram tills att utbetalningen var klar.

Det fanns heller ingen möjlighet att sätta förlustgränser.

När jag frågade om jag kunde frysa kontot permanent så gick det men då skulle jag inte få några pengar av er. Detta orsakade mig flera avbrutna uttag och att vinsten nu bara är 1700 euro av 2600.

Jag väntar fortfarande på det sista uttaget

Jag vill också anföra att ni har ett öppet klagomål från en kund som vunnit 25000k euro. This customer needs also to wait nearly 1 year to get all money?

I inform Casino Guru that tomorrow is Day 14 and still not get withdraw nr 2.

This is slowly payments and i recommend that you rate this casino much lower.

And you also can see that many customers have problems with this casino

Dear Jolle, based on the information provided in this complaint thread, you submitted the second withdrawal request on 23rd June. Please confirm if this is correct?

I totally understand your disappointment caused by the delayed payments, however, I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period (07.07.2025), we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly.

Thank you for your patience in advance, and please keep me updated on any further developments.

I can now confirm that the last payment has also been made to my account.

Thus, I have received a total of 1700 euros out of 1700 euros in requested withdrawals. This took a total of about 14 days, of which 4 hours was time for the actual transfer time. I am also critical of the fact that in practice there is such a low withdraw limit of 1000 euros every 10 days.

You can now close this case as resolved.

Jag kan nu bekräfta att även den sista inbetalning till mitt konto.

Därmed har jag erhållit sammanlagt 1700 euro av 1700 euro i begärda uttag. Detta tog sammanlagt ca 14 dagar a, varav 4 h var tid för själva överföringstid. Jag ställer mig också kritisk till att i praktiken har en så låg withdraw limit som 1000 e var 10 dag.

Du kan nu avsluta detta ärende som löst

Dear jolle,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia Burlutskaia

Casino.Guru