WestAce Casino - El jugador se enfrenta a retrasos en los retiros y problemas de verificación.

Hello Casino Guru,

I have €17,000 outstanding from Westace. Unfortunately, my withdrawals have been pending for two weeks, and my verification is being delayed without any apparent reason. My bank statement is rejected every time, even though it meets all the requirements: it's unprocessed, an original PDF, and no more than six months old, as stated in the terms and conditions.

I inquired in the live chat and was told that it had been forwarded, but I have not received any answers since.

Previously, I had a few successful withdrawals before verification was required, and since then it has been dragging on for no apparent reason.

I would like to ask for your help.

Hallo Casino Guru,

Ich habe 17000€ noch zur Auszahlung ausstehend bei Westace. Leider sind meine Auszahlungen schon 2 Wochen ausstehend und meine Verifizierung wird ohne erkennbare Gründe hinausgezögert. Mein Kontoauszug wird jedes Mal abgelehnt, obwohl dieser alle Anforderungen erfüllt, nicht bearbeitet ist, original PDF und nicht älter als 6 Monate wie in den Voraussetzungen angegeben.

Ich habe im Live Chat nachgefragt und mir wurde mitgeteilt dass es weitergeleitet wurde aber ich habe keine Antworten seitdem erhalten.

Zuvor hatte ich ein paar erfolgreiche Auszahlungen bevor die Verifizierung gefordert wurde und seitdem zieht es sich in die Länge ohne ersichtliche gründe.

Ich möchte Sie um Hilfe bitte.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Westace (Westace.com).

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas