WestCasino - El retiro del jugador se ha retrasado.

all my documents are approved before initiating withdrawel. Withdrawel is pending for approval for 6 days. The casinos says everything is on track, they are just waiting for the payment team to process

Dear Worbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past and advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thanks for the help. I don't know if this complaint at casinoguru made any difference, but they just paid me

my money.

The case can be closed

thanks again.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Worbo, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru