WikiLuck Casino - La retirada del jugador se ha retrasado.

I have been playing at this casino for at least a year, and have made a few withdrawals during this time without any major problems, but the processing time has been several days. This time I made a withdrawal as normal, and after about 5 days I contacted the casino's live customer support and asked about it, I was told that the money would come the next day, but it didn't. I contacted customer service again and asked about it, this time they said that I would be contacted by email, but again I heard nothing. I have been in contact with customer service 4 times and each time the explanation is different, but no reason has been given why the money has not been paid, they always promise that someone will contact me or that the money will be paid tomorrow or the day after. I made a withdrawal on the 4th of this month, so 2 weeks have passed and nothing has happened.

Olen pelannut kyseisellä kasinolla ainakin vuoden verran,ja tehnyt muutamia kotiutuksia tänä aikana ilman suurempia ongelmia,mitä nyt niiden käsittely aika on ollut useampia päiviä. Tällä kertaa tein kotiutuksen normaaliin tapaan,ja kun oli kulunut noin 5 päivää otin yhteyttä kasinon live asiakastukeen ja kysyin asiasta,minulle sanottiin että rahat tulevat seuraavana päivänä, mutta eivät tulleet. Otin uudelleen yhteyttä asiakaspalveluun ja kysyin asiasta,tällä kertaa sanottiin että minuun otetaan yhteyttä sähköpostitse, mutta ei taaskaan kuulunut mitään. Olen ollut asiakaspalveluun yhteydessä 4 kertaa ja joka kerta selitys on eri, mutta mitään syytä ei ole esitetty miksi rahoja ei ole maksettu,aina luvataan että joku ottaa yhteyttä tai että rahat maksetaan huomenna tai ylihuomenna. Tein kotiutuksen 4.päivä tätä kuuta,eli aikaa on kulunut 2 viikkoa ja mitään ei ole tapahtunut.

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Dear HenkkaSmith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas