Wild Robin Casino - Se ignora la solicitud de cierre de cuenta del jugador.

I’m needing some help & advice on the casino site ‘wild robin’

I deposited a large amount of money between February 2025-April 2025. I requested for my account to be closed multiple times via email. Each time I was completely ignored. It seems this site is a scam. What are my next options to raise a complaint with them.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• Have you passed account verification?
• When was the last time you deposited in the online casino? Could you please explain what the disputed amount of £1000 represents in your situation?
• Have you unsubscribed from the casino's marketing communication?
• When was the last time you were in contact with the casino support via email or live chat?
• Could you please specify the reasons given to the casino why you wish to close your player's account?
• Could you please forward your account closure requests? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Chels30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru