WinGaga Casino - El retiro del jugador se retrasa.

Since 8.9.2025 I have requested a withdrawal and nothing comes when I write to the support they say unfortunately there was a delay but I am in the queue for the withdrawal

I find this ridiculous because when you deposit, it happens immediately, and then a withdrawal doesn't work. Above all, there's suddenly a technical problem or a security check on their part.

I'm just bombarded with messages saying it's in progress. I hope I get my money.

Seit dem 8.9.2025 habe ich eine Auszahlung beantragt und es kommt nichts wenn ich mit dem Support schreibe heißt es leider gab es eine Verzögerung aber ich wäre ind der Warteschlange für die Auszahlung

Ich finde das lächerlich weil wenn man Einzahlt geht das sofort und eine Auszahlung funktioniert dann nicht.Vor allem soll dann auf einmal ein technisches Problem sein oder eine Sicherheitsprüfung von denen.

Ich werde nur sbgewimmelt mit es ist in Bearbeitung. Ich hoffe das ich mein Geld bekomme.

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Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with WinGaga Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

I can't upload the pictures

Ich kann die Bilder nicht hochladen

Everything is verified I have already tried it and there is no bonus live chat says that it is an internal check and that is why it takes so long I should be patient but so long

Es ist alles verifiziert ich habe schon Mal es gibt auch kein Bonus live Chat sagt das es eine interne Prüfung ist und deshalb es so lange dauert ich soll mich gedulden aber so Lange

I don't get any more from them

Mehr bekomme ich von denen nicht

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Igor ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Giusysun,

I am so sorry to hear about your problem with the WinGaga Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a WinGaga Casino representative to join this conversation and participate in resolving this complaint.

Dear WinGaga Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Giusysun,

We would like to let you know that we have successfully processed all of your withdrawal requests today.

The funds have been sent from our end. Please keep in mind that it may still take a few business days for the money to appear in your bank account, depending on your bank's processing times.

Thank you for your patience.

Best Regards,

Wingaga Casino Team

The money has been transferred to my account. Thank you.

Das Geld ist überwiesen und auf mein Konto Danke

Dear Giusysun,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Igor

Casino.Guru