WinMatch Casino - La cuenta del jugador ha sido bloqueada.

hello My winmatch registered email id [hidden by Casino Guru]

and Mobile number [hidden by Casino Guru]

I had deposited Rs. 7000 and win some Amount and placed withdrawal of 17000 they blocked my account

https://winmatch365.com/

Dear aabid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you further, could you please provide some additional information?

• What specific reason was provided for the blocking of your account?
• Have you passed the full KYC verification?
• Could you please specify what types of games did you play - e.g. slots, live casino games, sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

What specific reason was provided for the blocking of your account?

Ans: No reason given , Just told it was against there Tnc

Have you passed the full KYC verification?

Ans: yes

Could you please specify what types of games did you play - e.g. slots, live casino games, sports betting?

Ans: Played A slot game Wild bounty showdown of Proved PG games, and sport betting

Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case, along with all the other evidence at veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear aabid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.