Winnita Casino - El jugador afirma que el pago se ha retrasado.

I'm starting to tell my whole story, since the problem is dragging on over time.

On December 27, 2025, I requested a withdrawal of €2,500. I anxiously awaited the 15 days without receiving any payment. I waited again and still nothing. The money hadn't arrived. I started contacting support, and after a while they told me there were problems and that I should cancel the transaction and request 25 withdrawals of €100 each.

I was a little skeptical at first, especially since this is just a way to get me to gamble it all away. So what do I do? I cancel the withdrawal and make one for €450 to stay within the five-day processing time limit.

This allows me to go back to playing with the remaining funds I had in my account. My requested withdrawal is processed within 24 hours, and then I request another, which is processed within 48 hours, and so on.

Every time I got a withdrawal, I asked for another one and it continues to play with the balance I have.

In the meantime, I level up reaching the diamond VIP status which they said also gives you accelerated withdrawal (which is absolutely not true, because from that day on they have become even slower)

In total, I managed to receive seven withdrawals of €450, the last of which occurred on 04/02 after validating the account with KYC verification (while I had already done the document verification previously).

Since that day I have requested yet another withdrawal of €450 and to this day I still haven't received anything, because they claim my account is under review (although I can't get any information about it).

I would like to understand how I should behave, also because I still have €3,000 in the account and I would like to be able to withdraw them as soon as possible, because this situation is becoming too frustrating.

Parto a raccontare tutta la mia storia, visto che il problema si sta protraendo nel tempo.

Il 27 dicembre 2025 richiedo un prelievo di 2500 € attendo con ansia i 15 giorni senza ricevere nessun pagamento. Attendo ancora e niente ancora non arrivano questi soldi inizio a contattare l’assistenza e dopo un po’ mi dicono che ci sono dei problemi e che devo annullare l’operazione e richiedere 25 prelievi da 100 €.

Ero un po’ scettico all’inizio, anche perché questo è proprio un metodo per far sì che io alla fine torni a giocarmi tutto. A questo punto che cosa faccio? Annullo il prelievo e ne faccio uno da 450 € per rimanere nella soglia dei cinque giorni di tempistica per l’elaborazione.

Questo fa sì che io torni a giocare con i restanti soldi che avevo nel conto. Il prelievo richiesto mi viene elaborato entro 24 ore e a quel punto ne richiede un altro che viene elaborato in 48 ore e così via.

Ogni volta che mi entrava un prelievo, ne chiedevo un altro e continua a giocare con il saldo che ho.

Nel frattempo, salgo di livello raggiungendo lo status VIP diamante che ha detta loro, ti dà anche il prelievo accelerato (cosa assolutamente non vera, perché da quel giorno sono diventati addirittura più lenti)

In totale, riesco a ricevere sette prelievi da 450€ l’ultimo dei quali avvenuto in data 04/02 dopo aver convalidato il conto con La verifica KYC (mentre la verifica dei Documenti l’avevo già fatta precedentemente).

Da quel giorno richiedo l’ennesimo prelievo di 450 € e ad oggi ancora non mi è arrivato nulla, perché sostengono che il mio conto sia sotto revisione (Anche se non riesco ad ottenere nessun informazione in merito).

Vorrei capire come devo comportarmi, anche perché ho ancora 3.000€ Nel conto e vorrei riuscire a tirarli giù il prima possibile, perché sta diventando troppo frustrante questa situazione

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Folddiamond,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The main problem is that I have already withdrawn many times from the site and therefore I know and understand the timeframes, but I don't understand why now I have the account under review without even a specification on the timeframes and consequently without the processing of the requested withdrawals.

Il problema principale è che io ho già prelevato molte volte dal sito e quindi conosco e comprendo le tempistiche, ma non capisco per quale motivo ora ho l’account sotto revisione senza nemmeno una specifica sulle tempistiche e di conseguenza senza l’elaborazione dei prelievi richiesti

Dear Folddiamond,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes I didn't get any response and in the end I lost everything so they succeeded in their intent

Sì non ho ricevuto nessuna risposta e alla fine ho perso tutto così sono riusciti nel loro intento

ear Folddiamond,

Thank you for your update — I’m very sorry to hear how this situation has developed.

Just to clarify the current status of your account: could you please confirm whether there is any remaining balance left in your casino account at the moment, or has the full amount been played?

If possible, please also let me know:

• Whether the €450 withdrawal is still shown as pending or if it was cancelled.
• If you have any recent screenshots of your account balance and withdrawal history.

I understand this has been frustrating for you, and I’d like to make sure we clearly document the final state of your account before proceeding further.

Karla

I now have €0.06 left in my account

ormai sul conto ho rimasto 0,06€

Dear Folddiamond, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.