Winnita Casino - El retiro del jugador se retrasa.

I requested a withdrawal on January 5th at 5:56 AM.

Document verification was completed and accepted on the same day, January 5th at 7:12 PM.

Since then, the withdrawal has remained in "pending" status without any concrete reason.

My account is fully verified, there are no missing documents or additional requests from the casino.

I have contacted support several times, but I only get generic responses or no response at all.

More than 15 days have now passed since the withdrawal request, a time that I consider unreasonable and unjustified.

I am requesting CasinoGuru's intervention to help me obtain payment of my winnings or at least a clear and definitive date for the withdrawal to be processed.

I am available to provide any requested proof (screenshots, email, account status, verification confirmation).

Ho richiesto un prelievo il 5 gennaio alle ore 05:56.

La verifica dei documenti è stata completata e accettata lo stesso giorno, il 5 gennaio alle ore 19:12.

Da quel momento il prelievo risulta ancora in stato "pending" senza alcuna motivazione concreta.

Il mio account è completamente verificato, non ci sono documenti mancanti né richieste aggiuntive da parte del casinò.

Ho contattato più volte il supporto, ma ricevo solo risposte generiche o nessuna risposta.

Sono ormai passati oltre 15 giorni dalla richiesta di prelievo, un tempo che considero irragionevole e non giustificato.

Chiedo l’intervento di CasinoGuru per aiutarmi a ottenere il pagamento della mia vincita o almeno una data chiara e definitiva per l’elaborazione del prelievo.

Sono disponibile a fornire qualsiasi prova richiesta (screenshot, email, stato account, conferma verifica).

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Teevesto14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings (e.g., bank transfer, e-wallet, etc.)? Was it the same one you used previously?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

HI!

I have never withdrawn before

I have never used bonuses

and I asked for a withdrawal on card

Ciao!

non ho mai prelevato prima

non ho mai utilizzato bonus

e ho chiesto un prelievo su carta

Anything new?

Qualchè novità?

Thank you for your reply and for providing the previous details, Teevesto14.

• Can you confirm if there are any outstanding bets or conditions tied to your account that may affect withdrawals?
• Have you received any specific messages or updates regarding your withdrawal from the casino since it was first requested?
• Could you provide any additional communication you had with the casino or other evidence (such as account status or verification confirmation) to support your case? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

There are no bets in progress or anything else

The account was confirmed on January 5th (21 days ago) attached screenshot

They've been taking her for checks for a week (see attached screenshot, all the answers they gave me when I asked for explanations)

Non ci sono scommesse in corso ne altro

il conto è stato confermato in data 5 gennaio (21 giorni fa) screen allegato

è una settimana che la menano per dei controlli (vedi screen allegato, tutte le risposte che mi hanno dato quando chiedevo spiegazioni)

Dear Teevesto14

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Lucka (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Teevesto14,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Winnita Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Good afternoon,

At the moment, the account is under review. We are awaiting the submission of the following documents:

Bank card (back) 516794******1321/07/2029

Bank card (front) 516794******1321/07/2029

Once these documents are provided, the account verification should be successfully completed.

My account has just been confirmed and the first installment of €450 has arrived. I ask you not to close the topic until everything is paid to me. Thanks.

Mi è stato appena confermato il conto ed è arrivata la prima tranche da 450€ chiedo di non chiudere il topic finchè non mi viene erogato tutto grazie

Hello Teevesto14,

I am happy to hear things are moving in the right direction I will leave this complaint open for now. Please keep us updated on any new developments.

we are still only at the first tranche here are the screenshots of the chat

siamo sempre solo alla prima tranche ecco gli screen della chat

Hello Teevesto14,

I hope you’re doing well. I wanted to check in and see if there have been any new developments.

I received two more, but there are still a lot to go, please leave the thread open

Me ne sono arrivati altri due, ma ancora ne mancano parecchi, lasciate ancora aperto il thread gentilmente

Dear Teevesto14,

can you please give us an update?

There are still 2 days left until their expiry, and €1200 is still to be paid out.

Mancano ancora 2 giorni al loro termine, e da erogare mancano 1200€

Obviously the deadlines were not respected

Ovviamente le tempistiche non sono state rispettate

Dear Winnita Casino Team,

Could you please provide an estimated timeframe for processing the withdrawal? Alternatively, we would appreciate any available update regarding the transaction status on your side.

Good afternoon,

your funds are being withdrawn successfully, including €300 withdrawn today. The total amount of requests was €3,000, and €450 has been withdrawn so far. The final payment remains and will be processed shortly.

All delivered successfully, I ask win ita casino to close my account, for the rest you can close the thread and thank you very much

Tutto erogato con successo, chiedo a win ita casino di chiudere il mio account, per il resto si può chiudere il thread e grazie mille

Dear Teevesto14,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Lucia S 

Casino.Guru