Winnita Casino - El retiro del jugador se retrasa debido a problemas de verificación.

They asked me for my documents several times...after a week it was verified...then suddenly another verification...absurd...I've been waiting for verification for a month...scammers.

Mi hanno richiesto diverse volte i documenti ....dopo una settimana tisultava verificato....dopo all improvviso un altra verifica....assurdo... sono in attesa di verifica da un mese ...truffatori.

Dear beretta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Did you play casino games or bet on sports?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Hello everyone, 

At the moment, I see that today the verification was successful, which means that you will receive your money soon without any difficulties.

Best regards,

Winnita Casino

Dear Winnita Casino, thank you for the information provided.

Dear Beretta, kindly update us once you receive the money.

We'll see, I did two checks... the first week everything was ok, verified... so I'm leaving the payment queue. Another check... otherwise 14 days... of waiting.. well not very reliable

Staremo a vedere ho fatto due verifiche... la prima settimana tutto ok verificato... quindi esco dalla coda dei pagamenti. Un altra verifica....altrimenti 14 giorni... di attesa.. mah poco attendibile

Good morning money arrived just now. Problem solved I hope future withdrawals don't take this long

Buongiorno soldi arrivati in questo momento. Problema risolto mi auguro che i futuri prelievi non impieghino tutto questo tempo

Dear beretta,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru