Wino Casino - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

I wouldn't even call this casino a casino, they are thieves, taking people's winnings to please themselves. They are vile people who deserve a beating, promise people gold and green forests and yet you don't get it, send out SMSes and emails so that you can get more credibility that way, it's over. Hope karma hits them harder and harder, then they can see what it's like! I won 990 euros, do I get them? No and now they have blocked my account and deleted it. Despite countless chats with them over the last week and probably almost a week and a half. They are thieves, scammers and more!!

Dette casino vil jeg ikke engang kalde et casino, de er tyve, tager folks gevinster for at glæde sig selv. De er usle mennesker som fortjener en røvfuld tæsk, lover folk guld og grønne skove og alligevel får man det ikke, sender SMSer og mails ud så man får mere troværdig den vej, det er slut. Håber karma rammer dem hårdt og hårdere, så kan de sku se hvordan det er! 990 euro vandt jeg, får jeg dem? Nej og nu har de blokeret min konto og slettet den. Trods utallige chats med dem den sidste uges tid og nok nærmere halvanden uge. De er tyve, svindlere og mere til!!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you passed account verification in the casino?
• Is there a chance that some personal information found in your player profile was not accurate?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi Thomas.

I registered as a user less than a month ago, the last 2 1/2 weeks have been spent verifying my account and getting my money out, money I never got.

I've played a little bit of everything, so everything. Both casino, sports and machines. I won a lot when I got a bonus in a fishing game, where I got up to 10x the amount I won. So really I would have won €1500, probably more but they wrote to me that it would take longer because it was a maximum of €1000 a week that you could pay out.

All my information was correct, so nothing there.

Not a single bonus, as I have experienced having to play through a bonus before and I don't want to go through that again.

Thank you

Michael

Hej Thomas.

Jeg oprettede mig som bruger for under en måned siden, de sidste 2 1/2 uge er gået med at verificere min konto og få mine penge ud, penge jeg aldrig fik.

Jeg har spillet lidt af hvert, så det hele. Både casino, sport og maskiner. Jeg vandt en del da jeg fik en bonus i et fiske spil, hvor jeg kom helt op på 10x gange det beløb jeg vandt. Så rigtigt ville jeg have vundet 1500€, nok også mere men de skrev til mig at det ville tage længere tid for det var maksimalt 1000€ i ugen man kunne udbetale.

Alle mine oplysninger var korrekte, så ingenting der.

Ikke en eneste bonus, da jeg før har oplevet at skulle gennemspille en bonus og det skal jeg ikke ud i, igen.

Mvh

Michael

Thanks for the detailed explanation.

• Could you please share a sample of the recent emails or chats you exchanged with the casino regarding the issue?
• Please send this supporting evidence to my email at tomas@casino.guru. I apologize for the inconveninece.

Looking forward to your reply.

Dear Mich43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello again Thomas.

Since I have started using a new mobile phone and deleted all emails from the corrupt company, I unfortunately have nothing, neither conversations, screenshots or anything else.

They still have to pay for taking my winnings and their way of "running" the casino. It’s disgusting and it destroys people. I have brain cancer, in other countries people have to pay to have surgery but in Denmark we luckily have free treatments etc.

Hej igen Tomas.

da jeg har taget ny mobil i brug og slettet alle mails fra det korrupte firma, har jeg desværre ingenting, hverken samtaler, screenshots eller andet.

de skal stadig ned med nakken for at have taget min gevinst og deres måde at "drive" casino på. Det er usselt og det ødelægger folk. Jeg er syg med kræft i hjernen, i andre lande skal folk betale for at blive opereret men i Danmark har vi heldigvis gratis behandlinger osv.

I am sorry to hear that.

Could you please share a screenshot of the error you receive when you attempt to log in to your player's account?

I apologize for the inconvenience.

Dear Mich43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't even open the crappy casino site. And I don't even bother trying, but finally it said that my account doesn't exist.

jeg kan slet ikke åbne det lorte casinos side. Og gider ikke engang forsøge, men sidst skrev den at min konto ikke findes.

Thanks for your reply.

Without any evidence of the incident, we are unable to confront the casino.

Kindly gather any evidence regarding the issue and send it to my email at tomas@casino.guru for review.

Thanks in advance for your cooperation.

Dear Mich43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru