Winsane Casino - El jugador aún no ha recibido las ganancias.

Hello, I made a withdrawal from my account more than 72 hours ago, and the casino still hasn't released my $550 payment. Their terms state that the maximum withdrawal period is 72 hours. Seeing other complaints about this casino, I realize they put up obstacles to payment and return the money to the account so I don't have to pay, and I'm afraid that's what might happen to me.

I have the KYC approved, along with copies of emails and chats indicating that I am fully verified and should have no issues.

Hola, realice un retiro desde mi cuenta hace mas de 72 hrs y el casino aun no me hace mi pago de 550 usdt. En sus términos informan que el plazo máximo son 72 hrs, Viendo otras quejas de este casino me doy cuenta que ponen trabas para pagar y que devuelven el dinero a la cuenta para no pagar y tengo miedo que eso me ocurra a mi.

Tengo el KYC aprobado, junto con copias de correos y chat donde me indican que estoy full verificado y no debería tener inconvenientes.

Dear Nicozmr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My account is verified, the casino approved my withdrawal, and it's been over 72 hours and I still haven't received a response from the casino. Seeing other complaints, I think it's common for them to refuse to pay.

Tengo mi cuenta verificada, el casino aprobó mi retiro de dinero y han pasado mas de 72 hrs y aun no he recibido respuesta por parte del casino, viendo otras quejas creo que es común que no quieran pagar.

Dear Nicozmr,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The casino paid me, I already received my money, thank you very much.

El casino me pago, ya recibi mi dinero, muchas gracias.

Dear Nicozmr,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru