WinVegasPlus Casino - La retirada del jugador se ha retrasado.

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Dear rubenpeixo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Please bear in mind that it is quite common for withdrawals to take a couple of days or even weeks to be fully processed. This means it may take some time for the money to appear in your account. Such delays can be caused by unfinished KYC verification or a high volume of withdrawal requests.

That is why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of the withdrawal request, please let us know, and we will intervene and try to assist you.

I understand that the casino should have informed you more clearly about the change in the withdrawal limit. For now, I recommend waiting a bit longer. If the issue is not resolved within a reasonable time, we will proceed with further steps.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

I've been trying to reach an agreement with Winvegasplus for over a month.

They want me to sign a document so that I no longer post reviews on Trustpilot.

Because of my comments on Trustpilot, they lowered my weekly withdrawal limit from €500 to €200?

Llevo más de 1 mes intentando llegar a un acuerdo con Winvegasplus.

Ellos quieren que firme un documento para que no ponga más comentarios en Trustpilot.

Por mis comentarios en Trustpilot ellos me bajaron el retiro de 500€ semana para 200€?

Thank you for your reply and for providing the previous details, rubenpeixo.

• Could you please confirm which verification documents you have provided and your actual verification status?
• Could you please share the supporting evidence you mentioned to strengthen your case?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear rubenpeixo

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello rubenpeixo,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear WinVegasPlus Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rubenpeixo,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curaçao Gaming Authority (complaints@cga.cw) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at lucia.s@casino.guru

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S