Xon Bet Casino - La verificación de la cuenta del jugador está retrasada.

I've been working on my verification since May now without results, I've done exactly as they asked for valid proof of address, account details, bank card pictures, proof of address, yes, everything, but then I send it off and they take 48 hours then I get back that they haven't been verified, this has been going on and I've been struggling with this since May / June, and I don't get my money either, it hurts, because I have to verify my account first before withdrawals can be made, but I've deposited a few thousand but have never been able to withdraw anything. How should I proceed?? Please help me!

Har hållit på med min varifiering sen maj nu utan resultat, har gjort precis som dom bett om gällande adressbevis kontodetaljer, bankkorts bilder, adress bevis ja precis allt, men sen skickar jag iväg det och de tar 48 timmar sen får ja tillbaka att de inte varifierats, detta har pågått och jag har kämpat med detta sen maj / juni, och mina pengar får jag inte heller värker det som, eftersom jag måste varifiera mitt konto först innan uttag kan göras, men jag har satt in några tusen men aldrig kunnat ta ut något. hur ska jag gå till väga?? Snälla hjälp mig!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila