Ybets Casino - El jugador cree que el reintegro se ha retrasado.

My withdraw is pending with the same old excuses they tell to everyone i've read on every forum they dont answer quickly at all they delay and they contact the provider as they say for a reason i dont know . however i still wait for my funds .

Dear ioannisb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello Nick they still do not answer to my emails , can you please take place please?

Dear ioannisb,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello again they haven’t replied , also they deny to talk to me in the chat if you want I got screenshots from the beginning since 14 days ago until today of what is happening, they asked for a selfie again with the id in hand , I’ve sent them not 1 but 4 pics so they will find the one that is ok for them and still they don’t reply and don’t get in the live chat with me . Of course they still don’t let me withdraw

Hello again they haven’t replied , also they deny to talk to me in the chat if you want I got screenshots from the beginning since 14 days ago until today of what is happening, they asked for a selfie again with the id in hand , I’ve sent them not 1 but 4 pics so they will find the one that is ok for them and still they don’t reply and don’t get in the live chat with me . Of course they still don’t let me withdraw

Dear ioannisb,

Before we would try to reach the casino, would it be possible to forward your withdrawal history along with the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

I’ve sent you everything you asked for , thanks for getting back to me I’m here if you need anything else in order this problem to be resolved

Thank you ioannisb for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Ioannisb,

I have reviewed your case, and I'm sorry to hear about the issues you are experiencing with Ybets. I will reach out to the casino on your behalf to see how we can resolve this.

Dear Ybets Casino,

I would like to invite you to join this conversation and assist in resolving the player's complaint. Could you please provide more information regarding this case? Specifically, I would like to know the current status of the player's KYC process and the estimated timeframe for completing the review of the player's documents.

I look forward to your response. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Dear ioannisb and Casino Guru,

Our KYC department is currently awaiting your clarification regarding one document.

I noticed that they sent you a letter about this matter today.

Could you please confirm if you have received it?

Respectfully,

Ybets Casino Representative

I’ve already answered the document you asked for is irrelevant to the case they asked for a Source of funds document with detail information about my money source in my bank statement which I sent you in order to confirm just my address not to look detailed to my transactions. Also the deposit I did was almost 40-50$ as I remember and I deposited via crypto , so how can you ask for a source of funds trough cryptocurrency? That’s insanely funny , if you don’t wanna pay just say it here so people can see it . Also I’m requesting for casino guru if they have the kindness 1) to search for YBets casino license as I contacted pagcor and they said YBets casino doesn’t perform under their lisence 2)put an end to this situation after 32 days 3) check my screenshots as they asked for irrelevant documents as I sent my bank statement with my will in order just to verify my address

Dear Ioannisb,

Thank you for your patience, and I apologize for the delayed response. We have confirmed with the casino that they currently hold a valid Anjouan license. While the earlier information regarding the PAGCOR license was outdated, we appreciate your vigilance in drawing attention to this issue. The casino has since updated their website to reflect the correct licensing authority.

Regarding the requirement for you to verify your source of funds, I reviewed the casino's terms and conditions and noted the following statement:

8.9. Ybets reserves the right to carry out additional KYC verification procedures for any withdrawal. Players who wish to recover funds held in a closed, locked or excluded account, are advised to contact support@ybets.net.

I understand that being asked to provide additional documentation can be frustrating. However, verifying the source of funds is a standard part of the KYC process, regardless of the payment method involved. It would certainly be more helpful if casinos provided a complete list of required documents at the start of the KYC procedure, as delays can understandably lead to concerns about intentional hold-ups. Nonetheless, your cooperation with this process is essential.

Hello Natalia I’m happy you researched it and I’m really thankful about it and happy that YBets casino holds a license however I’ve sent them my source of funds document and they refuse to reply and continue with my verification I’ll attach screenshots about my replies. This situation is happening from the 15 of November, it’s more than a month now .

Dear Ybets Casino, please, specify if you have received the documents from the player. Based on the screenshot the player provided here, the document to prove the source of funds was sent to you on 19th Dec, have you reviewed it?

They also asked me for proof of wallet which I sent them 28 of December those guys are jokes , they laugh to us , surely they have 0 intention to pay at all , they ask for proof of wallet which I sent them

Dear ioannisb and Casino Guru,

We hope this message finds you well. As part of our ongoing commitment to ensuring compliance with international AML regulations, we have completed the initial stages of your verification. 

However, during the review of your account activity, certain aspects require additional clarification to fully satisfy our compliance standards.

To proceed, we kindly request that you provide further financial documentation, 

We have dispatched a mail with this request.

We understand that this process might be an inconvenience, but please rest assured that it is carried out to protect all parties involved and maintain a secure environment.

Respectfully,

Ybets Casino Representative

Dear Ioannisb, could you please tell us if you received any new emails from Ybets and what additional financial documentation they asked you to provide this time?

I’ve sent them the documents they asked for and they intend to continue trying to scam me , they ask for the same thing again which I sent it to them yesterday . lol why you keep promoting this scam casino ? Look at their replies and look what they ask , all those useless and fake documents they ask in order to prove them how did I find 40$ to play at their casino . I’ve sent them my legal payment from my work and still asking for documents

Dear Ybets Casino, could you please clarify the reasons for the rejection of the provided documents? Additionally, it would be helpful to understand why this was not communicated to the player, as clear guidance on your requirements is crucial to avoid unnecessary delays in the verification process.

Dear Ioannisb, could you please send me the documents you submitted to the casino? You can email them to me at natalia.b@casino.guru. We will review them internally to see if they meet the verification requirements and determine if there may be reasons for any rejection.

You already know we have recently received a significant number of complaints regarding Ybets, and none have been resolved yet. All ongoing issues will affect the casino's rating if closed with an "unresolved" status, so we will monitor the situation as it develops.

Best regards,

Natalia

Dear ioannisb and Casino Guru,

Following a thorough review, we have identified that this user is a duplicate.

This practice is strictly prohibited by our company's regulations.

We can provide all the evidence relevant to this issue via email. 

Respectfully,

Ybets Casino Representative

Am I what ? HAHAHAHA SEND ME THE PROOF YOU SCAMMERS

Send me the proof and upload the proof here too , that’s FAKE HAHAHA you scammers you won’t get away with this

Dear Ybets Casino, I will be waiting for the related documentation, screenshots from your back office, or any other proof confirming your accusations. Please, send them to my email at natalia.b@casino.guru.

You understand that’s a fake info right casinoguru ? That’s a system they have not to give money to people ,I can provide anything in order to show you that there is no duplicate account , I won 3.000$ usdt and they got crazy and banned me , I can give any documents you ask for , so that I can prove they are liars. Also stop marketing this casino they are 100% scammers

Dear Casino Guru,

We've sent the proof to your address - natalia.b@casino.guru

Respectfully,

Ybets Casino Representative

Send the ‘’proof also to my email ‘’ and by using fake information and fake registration things about me I’ll contact web frauds department about being scammed and robbed by you

Dear Ybets Casino, thank you for the email. We need some more details and clarifications from you. Please, check my response.

They just emailed me about sending them an other document to continue with the verification of my profile . Seems they didn’t come to the conclusion that I’m duplicate after all.

they say whatever comes to their mind , they haven’t clarified what document to send . lol the worst casino handled by amateur scammers

Dear Casino Guru,

We've sent the proof to your address - natalia.b@casino.guru

Respectfully,

Ybets Casino Representative

Dear ioannisb, could you please specify if you're aware of someone in your household who may have an account at Ybets, too? Or maybe you have logged in to your casino account using a device to which more people have access (e.g. your computer at work)? Do you use only one device or more? Do you use a VPN to access your casino account?

lol no this is insanely funny all this process takes too long for no reason , at askgamblers they denied that there is a second account . I don’t know why this scam casino keep telling 2 different stories at 2 different sites

Dear ioannisb, I do not follow other complaints on other websites, but will certainly check what's going on there with yours. Nonetheless, could you please reply to my questions?

Dear ioannisb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i replied to you however I’m using a vpn according to their guidelines but how is this connected to the fake excuse they give ? It’s been 3 months now I wish Irs would join the chat for such a scam casino

Hello ioannisb,

We would like to update you that due to Natalia, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Natalia has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Natalia will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello everyone, I'm sorry for the delayed reply.

Dear Ybets Casino, unfortunately, the evidence you presented is not sufficient for us to agree with your accusations. I would appreciate it if you could share more detailed information about the duplicate accounts, including specific data that can help to identify possible matches. Thank you.

Hello Natalia. I told you they are lying cause they got no intention to pay me . They owe me 3.000 USDT . They have blocked me from accessing my account and I haven’t got any reply from them and also not a single dollar . they use those excuses as a system in order not to pay for the wins . If you could do something to get my money from those scammers it would be highly appreciated

Dear Casino Guru,

Sent you an e-mail to clarify some information.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino, please, check my email. The information you shared was not sufficient so I asked if you have more relevant evidence to provide.

Dear ioannisb, can you please specify the correct disputed amount for your complaint? Initially, you set it as 1,000 USDT, but in your last message, you mentioned a higher amount of 3,000 USDT.

Dear Natalia,

We will send you more information to your e-mail soon.

Respectfully,

Ybets Casino Representative

Hello dear Casino Guru the last time I checked before they blocked me from my account there was inside 3.000 USDT . They don’t have any info or any proof that there is somehow bad from my side cause I haven’t done anything wrong or against their rules . Please help me get my money from this scam casino

Dear Ybets Casino, I'm awaiting your email. So far, nothing has been received.

Dear Natalia,

We will send you more information to your e-mail.

Respectfully,

Ybets Casino Representative

Dear ioannisb, we have checked the recent evidence the casino shared, and finally, it is sufficient enough for us to conclude that the casino had reasons to suspect that you have duplicate accounts. Based on the proof from the casino, you either shared your device with friends that have accounts at Ybets too, or you have created multiple accounts. Unfortunately, both practices are forbidden. Please, check the terms and conditions:

4.10. Should Ybets have reason to believe that You have registered and/or used more than one Ybets Account, or colluded with one or more other individuals using a number of different Ybets Accounts, Ybets shall be entitled to deem such accounts as constituting multiple Ybets Accounts and suspend or close all such Ybets Accounts. Ybets will also be entitled to retain the funds until the Player proves that he did not attempt to create multiple accounts.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia