Ybets Casino - El jugador tiene problemas para cerrar su cuenta.

I have screenshots of the chat where I tell them I want my account closed, and they're giving me trouble closing it. They keep insisting I stay, saying I need a break. There's no money involved; I just want to help people know what kind of casino it is.

Tengo capturas de pantallas del chat donde les comento que quiero que cierren mi cuenta y me dan problemas para cerrarla me insisten en que siga que me caja un descanso. No hay dinero solo quiero ayudar a la gente que sepa que tipo de casino es.

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Dear jotam1976,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at karla.m@casino.guru.

Thank you very much for your cooperation.

KM