Ybets Casino - La solicitud de retiro del jugador se retrasa y la cuenta está restringida.

After experiencing this myself and reading others complaints, it's clear to me that anyone winning a significant amount from Ybets will never be allowed to withdraw it. It's also clear that their bonus structure is another scheme, especially if you are subject to any withdrawal restrictions.

Beginning in early December I had a withdrawal request reversed and was restricted from withdrawing until a review occurred. It has been over two months since the "14-day" review was started.

I've had several successful withdrawals from Ybets before, no problems and no delays until that point.

Since then I lost the money I had requested to be withdrawn, however like an idiot I continued to play. Most recently, I deposited and received a 341YBS bonus (their coin) that required 50x gamble and a max of 10x withdrawal. I activated the bonus and to my surprise won significant amounts from the bonus money and gambled the 341YBS 50x. I confirmed this with Elias, their customer service representative. I gambled the YBS down to 10x the bonus, a little over 3410.00 in YBS.

However, since I was still unable to withdraw due to the restriction so I could not withdraw the bonus. I was told by customer service that I would be able to later convert the YBS to USDT and withdraw.

Then, less than a week later, the entirety of my YBS balance was gone. I contacted support and they said that not to worry, my YBS would be reinstated I could withdraw after my "14-day" review was complete.

I contacted support several times in the last few months, hearing the same thing over and over again -- just wait for the review to be complete.

It is clear to me now that Ybets is intentionally restricting withdrawals, hoping players gamble away their winnings. It's also clear that they have zero intention of honoring winnings related to their bonus currency. I will believe this until I am able to withdraw the winnings I obtained from my most recent bonus or am refunded my deposits since my last successful withdrawal.

In my most recent communication I asked for a return of all my deposits since my last successful withdrawal on 8-Oct 2024, or 24.32088653 LTC including:

December 19 20:10 Done +1.84700338 LTC

December 19 14:03 Done +2.70381837 LTC

December 3 20:43 Done +0.96144693 LTC

December 3 18:05 Done +1.69325707 LTC

November 23 20:40 Done +2.06121818 LTC

November 22 00:40 Done +1.98961518 LTC

November 15 20:50 Done +2.23052473 LTC

November 9 20:38 Done +2.55907922 LTC

October 25 19:37 Done +2.72802425 LTC

October 15 20:50 Done +2.67380655 LTC

October 15 23:35 Done +2.87309267 LTC

This is less than the 3410+ YBS. This was also declined and I was told to wait.

Dear slotfun99,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what games you played back in December when you requested a withdrawal of your winnings, which led to the casino investigating your gameplay?

Did you accumulate those winnings with or without a bonus?

Could you also specify what games you played with the YBS coin bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your assistance.

In Dec I recall winning a large amount on Outsourced and Barbarossa Revenge, not under any bonus. I'm less concerned about the December wins as I admittedly gambled those winnings away while I was waiting for the 14-day review.

Under the bonus I activated (12 Jan I believe), I won at least two large amounts on Zombie Outbreak and was well over 10K in YBS. But I've played dozens of slots on the platform, so there were a few others on there where I probably accumulated winnings.

Since the withdrawal screen was blocked I could never see how much of the bonus I'd wagered so I kept having to check in with customer service. Here's a screen shot of the bonus I'd activated and one of those check-ins, at which point I had well over 8000 left in YBS, which I gambled down to 3410+ so I obviously reached the 17050 requirement.

I was told by the same representative later that I'd reached the required amount and that the YBS balance would not expire and I would be able to convert to USDT and withdraw.

Since then I've just been going back and forth with customer service.

Since the winnings you wished to withdraw in December were gambled away, we are unable to assist you in retrieving those funds. Additionally, we cannot help with refunding the deposits made after the casino began investigating your account, as these deposits were used for regular gameplay.

Could you please confirm if the casino has reinstated the bonus amount that was removed from your account? We would also appreciate it if you could forward us all communication between you and the casino’s customer support regarding the ongoing investigations. Please send the relevant details to my email address at veronika.f@casino.guru.

Thank you for your cooperation, and I hope we can resolve this matter as soon as possible.

Hello and thank you for your continued attention. I understand you cannot do anything about the lost winnings that was gambled after the restricted withdrawal and subsequent now almost 3 month "review" process. I mentioned that because ultimately it's what restricted my withdrawal of the funds won with the bonus.

I can confirm that the bonus funds have not yet been restored and it won't even matter until the withdrawal restriction is lifted. I am happy to forward you all email communications I have had regarding this issue and will do so soon.

While I never anticipated the casino to refund any deposits I made after my last successful withdrawal, I do find it disingenuous to be continually offered bonuses for deposits if I'm neither going to be able to ever withdraw again -- from regular deposit or bonus winnings. And at the end of the day I don't even ever expect the 3410 bonus withdrawal to be returned to me so I will be very surprised if you are able to resolve anything.

I don't expect to ever play at Ybets again because of this and because of the continued complaints of others. But I'll continue to work with you on the slight chance that a resolution could be made.

Thank you very much, slotfun99, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello slotfun99,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Ybets Casino to join the conversation.

Dear Ybets Casino,

Could you please clarify why the player was restricted from submitting withdrawals for quite a significant time? If the player's gameplay check finished successfully, why have the latest winnings not been credited to the player's balance yet? If there are any additional circumstances that influenced the whole situation, I would appreciate your clarification.

Dear slotfun99 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Thank you for your reply, Ybets Casino Representative. I look forward to receiving additional information from you soon.

Dear slotfun99,

I respectfully request your patience, and I strongly advise against continuing to play while we investigate your case. Please be aware that any funds lost during gameplay will not be recoverable. I hope to share some positive news with you in the near future.

Thank you Michal. This is the same thing they've been saying for months now. I've also noticed I'm getting emails from "Immerion" which is of course similar to "Inmerion" which was what Ybets was before, so obviously players should be aware these are all the same thing.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear slotfun99 and Casino Guru,

We recognize that the inspection took longer than expected. 

In light of our respect for Casino Guru, we are prepared to issue a refund of the bonus to the player.

Respectfully,

Ybets Casino Representative

I just logged into Ybets and it appears they gave me a 3410 YBS bonus that I need to activate but

A: I'm still not able to withdraw (it has been 4 months now....)

B: The 3410 was the result of a bonus already being gambled 50x per their requirement in order to withdraw so I shouldn't have to gamble this 3410 50x in order to be able to withdraw.

Also it says bonus will expire in 10 days which will likely put us back in to the original situation.

A resolved situation would be:

A. I don't have to gamble the 3410 50x again.

B. I can immediately start withdrawing it per their withdrawal.

C. It doesn't expire.

Can you please ask them to clarify.

I activated the bonus and can confirm the bonus requirement is 0x to gamble and 1x withdraw. I still cannot withdraw however and the bonus is said to expire on April 10.

Dear Ybets Casino,

Could you kindly clarify the reason why the withdrawal option remains inaccessible to the player?

Dear slotfun99 and Casino Guru,

The player must undergo verification prior to processing any withdrawals.

I will request our KYC department to reach out to him.

The player needs to release his bonus, then it will not be lost. He can do this on the withdrawal page.

Respectfully,

Ybets Casino Representative

Thank you, I have just sent the requested information and the bonus has been activated. I will wait to hear from them.

Apparently sending what was asked was not enough and now they want a photo of me holding what I sent them in front of their website. Is this normal? Where does it stop? I didn't have to do any of these things to deposit thousands of dollars into their system.

Before I provide any more information would like explicit confirmation that I will be able to immediately withdraw my winnings should I submit the remainder of what they are asking (if that's even something necessary). I am not going to continue this back and forth so they can continue to avoid paying out what was won.

Dear slotfun99,

Although I understand that from your point of view, the "extended" verification requirements from the casino might seem unnecessary, but it is quite common that casinos require some more documents from players to successfully finish the Know Your Customer (KYC) process.

The picture they have requested is quite a common request, and it shouldn't be a problem for you to take that. I can only recommend that you fully cooperate with the casino team to facilitate this process.

Dear slotfun99 and Casino Guru,

The client is still undergoing verification. 

We are awaiting the client's submission of the requested documentation.

We will ensure that they process your request as soon as possible.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,


Ybets Casino Representative

Sent.

Dear slotfun99 and Casino Guru,

I can confirm that all the necessary documents have now been provided.

As such, the funds can be withdrawn.

Respectfully,

Ybets Casino Representative

Dear slotfun99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear slotfun99,

Although it seems as though this issue has been clarified and you have received the funds, as we haven't had a further response from you to confirm this, we are, unfortunately, forced to reject this complaint. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru