ZetCasino - La solicitud de autoexclusión del jugador fue ignorada.

Hey, i have played with zetbet for a little while. When I figured for myself that i was lising too much money i have self excluded myself via live chat and email as requested. But they still let me play and lost money again.

Hello Jfoppen198,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me define the difference between account closure and self exclusion - in your request, you have basically requested for account closure which can take longer to activate and you may lift it off at any time by simply requesting it from the casino.

Self-exclusion is a more permanent solution but you must mention gambling issues/addiction as the tool serves to prevent this problematic gameplay.

I would hardly advise to resend your request and mention gambling addiction.

Best regards,

Nick

This is not correct. In my email i requested to permanently self exclude myself from the cssino. Cant you read what i said in there? This is clearly against the law

Which team are you on?

Dear Jfoppen198,

I hope you're doing well.

This is not about taking sides, but rather about following the correct process for self-exclusion. The email you forwarded to the casino is a common approach used by many players to request enhanced bonuses, as casinos often provide such offers in response to complaints about losses.

For this reason, it is crucial to clearly state in your request that you are experiencing gambling-related issues. I recommend reaching out to the casino again, ensuring that you explicitly mention this. Please keep us updated on their response.

If your account remains open even after this, we will be able to step in and assist further.

Let us know if you need any additional support.

Best regards,

Nick

Dear Jfoppen198,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.