Zodiacbet Casino - Los depósitos de los jugadores se retrasan.

I have been playing at Zodiacbet for a long time and so far everything has been going great.

Now I have made 3 deposits within the last 3 days, all 3 have not been credited to my account, even though they were debited from my bank account. The same message always appears after a few minutes: Failed.

I have contacted the casino several times and have been waiting for the results of the investigation ever since.

The third deposit from today was not even forwarded.

Request for help

Ich spiele seit langem bei Zodiacbet und bisher lief alles super.

Jetzt habe ich innerhalb der letzten 3 Tage 3 Einzahlungen getätigt, alle 3 wurden meinem Konto nicht gutgeschrieben, obwohl diese von meinem Bankkonto abgebucht wurden. Es erscheint immer die selbe Mitteilung nach einigen Minuten Fehlgeschlagen.

Habe mich mehrfach an das Casino gewendet , und warte seither auf ein Ergebnis der Untersuchung.

Die 3 Einzahlung von heute hat man erst gar nicht weitergeleitet.

Bitte um Hilfe

Dear brigittegettmann,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zodiacbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly that on several occasions the failed deposits returned to your bank account, and on other occasions, the transactions have been lost?
• Could you please share screenshots from your deposit history and provide context on which funds have been missing?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear brigittegettmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.