hace 3 mesesOriginalTraducción
I can't complete the kyc, since 6 months they Always find some ridicilous excuse to reject it I've submited 10 times different pictures about crypto wallet and proof of address, I also asked support on how to take them so they approve it. And the funny thing is I did the exact same things what support said and they still rejected it like 5 times. This is some joke casino and I can't even take my money even support disappeared these past few weeks they only have ai assistant ön their Site. Do not play here if you don't wanna have a mental breakdown. Also I knows they technically can ask for ID, Proof of Address, Proof of income, but they are simply just wasting Time here on purpose. I will file a complaint maybe that will help my cause and finally after 6 months I can get my money and some peace.
- KYC System, speed
Romancasino
hace 2 meses
Hello, BOOST250!
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
If you need assistance, please contact [email protected] with "CasinoGuru" in the subject line, and our team will be happy to help.
Best regards,
RomanCasino Team
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
If you need assistance, please contact [email protected] with "CasinoGuru" in the subject line, and our team will be happy to help.
Best regards,
RomanCasino Team
